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Exclusive: Qaisar Naseem, General Manager at Paradise Island Resort

Qaisar Naseem, group general manager at villa hotels
We caught up with Qaisar Naseem to find out how Paradise Island Resort adjusted to the new normal to deliver seamless service to guests.

Villa Hotels & Resorts is known for its exquisite collection of resorts. The high standards of service and experience holidaymakers find at the property is possible due to the hardworking team behind the company. Villa Resorts’ property, Paradise Island Resort General Manager, Qaisar Naseem oversees every aspect of operations at the resort. Furthermore, Qaisar ensures that Villa Hotels uphold its standards and deliver quality service.

MVHOTELS.Travel caught up with Qaisar Naseem to find out how Villa Hotels & Resorts and Paradise Island Resort has adjusted to the new normal and continue to seamlessly deliver service to holidaymakers.

1. Could you briefly tell us about the new offerings at the resort with the reopening?

Qaisar: With the situation we all faced, we planned to keep our staff active and engaged. We have utilized all the resources available here at the resort. Likewise, at Paradise Island Resort, we introduced two new room categories and a fantastic kids club.

We are also doing a lot of other renovations at the moment which includes one of the biggest swimming pools in the Maldives. And In regards to the safety of our resorts post-resort reopening, we’re following HPA guidelines, the SOP’s imposed by the Tourism Ministry of Maldives, and our own in-house SOP’s to ensure our guests’ safety and comfort throughout their stay with us.

2. What’s your opinion on how to provide quality customer service?

Qaisar: It’s very simple. There are two things we need to focus on; guests and staff. We have to understand the needs of our guests and cater accordingly. Moreover, we also have to understand our staff. Their feelings; and treat them like a family. Because they are our family. A happy staff will make customers happy.

3. What is it like to be a part of Villa Hotels?

Qaisar: I am very proud to be a part of this team. This is a platform that gives opportunities for locals to uplift themselves and thrive. I have friends and colleagues, who today are in very higher positions; in the government and as well as in other hotels throughout this industry.

4. Tell us about the safety practices at the resort in terms of guests’ arrival and experience.

Qaisar: When our guests arrive in the Maldives, they are brought to the resort directly in a speed boat from Velana International Airport. So in terms of transportation, it is very safe. Our resorts are geographically isolated. Thus, making the Maldives really safe. Furthermore, our villas here at paradise Island resort are distanced and we organize experiences and other activities for our guests in a way that maintains social distancing, focusing on guest healthcare and wellbeing.

5. What do you think is the most important quality to uphold as a team leader?

Qaisar: In order to be successful in this industry the most important quality that we need is punctuality and be humble. Because that’s what defines hospitality.

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Dusit Thani Maldives Appoints Award-Winning Michelin-Starred Executive Chef Jan Van de Voorde

Dusit Thani Maldives announces the appointment of Jan Van de Voorde as the new Executive Chef at the resort. With this new appointment, Chef Jan is bringing a wealth of expertise and creativity from his background in Michelin-starred restaurants in Belgium and the Netherlands.

We are delighted to welcome Jan Van de Voorde to the Dusit Thani Maldives team. With his extensive experience and passion for the industry, he is the ideal candidate to lead our food and beverage department’s efforts as we strive to provide the utmost experience to our guests, says Mr. Jean-Louis, General Manager of Dusit Thani Maldives.

Chef Jan has built a career focused on delivering exceptional guest satisfaction, adaptable problem-solving, effective food cost control and meticulous HACCP hygiene management. His expertise extends to Nikkei cuisine and encompasses strong management skills, including team leadership, decision-making, and budgeting. Chef Jan is a graduate of Ter Groene Poorte Hotel School in Bruges, Belgium, where he obtained his Bachelor’s in Hotel Management in 1992. He is fluent in Dutch, French, and English, with basic proficiency in German and Thai.

I am thrilled to be joining the team at Dusit Thani Maldives and to enhance the culinary experience at this stunning resort. I am passionate about using local ingredients and crafting innovative dishes that highlight the flavours of the Maldives, says Chef Jan.

Before joining Dusit Thani Maldives, Chef Jan Van de Voorde held executive chef positions at Centara Grand Beach Resort Krabi, Dhigali Maldives Resort, and Holiday Inn Resort Pattaya. In these roles, he achieved significant success in reducing food costs, enhancing guest satisfaction scores, and introducing new culinary concepts.

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