MIC Group has appointed Hamad Rasheed as the new Cluster IT Manager. With an impressive career spanning over 15 years in the IT sector, Hamad brings a wealth of knowledge and a proven record in IT management, operations, and customer service. His broad expertise makes him a perfect fit for the role, where he will oversee the IT operations across all the company’s units and ensure smooth and efficient technological processes.

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Ali Shakir, the Group General Manager at MIC Group, shared his enthusiasm about Hamad’s appointment, saying,

“We are proud to welcome Hamad Rasheed to our leadership team, where his extensive technical background and innovative spirit will play a crucial role in our future endeavors. His hands-on experience and strategic insights are exactly what we need to enhance our IT capabilities and drive sustainable growth. We are confident that Hamad’s dynamic approach will not only elevate our services but also inspire our team to achieve even greater milestones.”

In his new position, Hamad will manage the IT operations for all MIC Group units. He will play a crucial role in optimizing the technology infrastructure, improving operational efficiency, and ensuring the best possible service for customers across the company. Furthermore, by implementing innovative IT solutions, Hamad aims to streamline internal processes and elevate the overall technological experience within the organization. As a result, he will help enhance operational performance and customer satisfaction.

Hamad’s Career Path and Leadership Impact

Hamad’s journey in the IT field began as a Computer Technician at MTCC between 2008 and 2010, where he installed and maintained vital IT and telecommunication systems. Following this, he moved to Dhiraagu as a Customer Project Technician, a position he held until 2018. In this role, he designed IT infrastructures for resorts and managed over 500 technical issues per year. His troubleshooting protocol, for example, reduced resolution times significantly, and his commitment to operational excellence became a hallmark of his work. Consequently, he earned a reputation for efficiency and problem-solving.

Beyond his technical expertise, Hamad also brings significant business management experience. Since 2018, he has owned and operated Kairos Homeware Boutique, where he refined his leadership skills and gained valuable experience in managing teams and optimizing business operations. This entrepreneurial role, moreover, has helped Hamad develop a deeper understanding of customer relations and business strategy, making him a versatile manager with both technical and leadership strengths.

Hamad’s professional credentials further bolster his qualifications. He holds certifications in Microsoft, Cisco, and IT infrastructure, complementing his practical experience. His commitment to continuous professional development ensures that he stays up to date with the latest advancements in IT, thus enhancing his ability to lead and innovate within his field.

MIC Group’s Commitment to Excellence in Hospitality

Maldives Inflight Catering Pvt Ltd has established a strong reputation for its unwavering focus on excellence, innovation, and delivering exceptional guest experiences in both hospitality and catering across the Maldives. The company caters to a wide range of clients, including international airlines and private jet services. In addition to operating the Maldives Inflight Kitchen, MIC Group also oversees Hulhule Island Hotel, the sole airport hotel at Velana International Airport, as well as the exclusive Madifushi Private Island Maldives in Meemu Atoll. These ventures showcase MIC Group’s ongoing commitment to offering top-tier services within the hospitality industry.