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Emirates Enhances Smart Contactless Journey

Emirates Contactless
Emirates’ self-check-in and bag drop kiosks at Dubai International (DXB) have now gone touchless further enhancing the contactless journey.

Emirates’ self-check-in and bag drop kiosks at Dubai International (DXB) (which made its debut in September last year) have now gone touchless further enhancing the smart contactless journey for passengers travelling from Dubai.

According to Emirates, the 32 self-service bag drop machines and 16 check-in kiosks can be controlled completely by personal mobile devices without touching the screens; providing a safe and convenient airport experience. The kiosks allow customers to check-in, receive their boarding pass, choose seats on board, and drop off their bags.

Image: Emirates

New services have also been added to allow passengers to make payments for ancillary purchases, such as additional baggage allowance, directly at the kiosks.

The self-check-in kiosks, placed at the Economy check-in area in Terminal 3, complement the desks manned by Emirates check-in agents to reduce waiting time for customers during peak periods and improve the experience in Dubai. The service is now available to customers travelling to all destinations except to; the US, Canada, China, India and Hong Kong due to additional requirements from these destinations.

Also read: Emirates Partners with GE Digital and TE Food to Trial TrustOne

Emirates has spared no effort in creating a smart contactless journey for its customers. Travellers can also choose to use its integrated biometric path to breeze through DXB. Utilising the latest facial biometric technology, Emirates passengers can; check-in for their flight, complete immigration formalities, enter the Emirates Lounge and board their flights simply strolling through the airport.

The smart contactless experience continues on board with digital menus available on the Emirates app allowing customers to browse the menus on their personal devices both online and offline; as well as on Emirates’ Wi-Fi portal without needing to purchase a Wi-Fi package.

The Emirates app can also create a preferred playlist with over 4,500 channels on inflight entertainment (IFE) on ice. And sync it to their personal screens on board. Soon, passengers will also be able to control their viewing experience on the IFE screens, with their personal devices.

Emirates has been using smart technology to ensure its customers travel safely. And the airline continues to invest in product and service to provide an unmatched travel experience on ground and onboard.

Feature image by Emirates
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Meet the Leadership Shaping the Future of dusitD2 Feydhoo Maldives

dusitD2 Feydhoo Maldives Leadership Team

Located in the tranquil setting of Feydhoo Finolhu in North Malé Atoll, dusitD2 Feydhoo Maldives offers a serene retreat just minutes away from Velana International Airport by speedboat. Designed around an all-inclusive concept, this new resort promises a seamless and worry-free experience from the moment guests set foot on the island, with every aspect of their stay meticulously handled for a truly luxurious getaway.

A Strong Focus on Maldivian Talent

As dusitD2 Feydhoo Maldives prepares for its much-anticipated launch in July 2025, the resort introduces a powerhouse leadership team ready to redefine hospitality. Moreover, the resort places a strong emphasis on developing Maldivian talent, proudly highlighting experienced local professionals in senior roles. With a focus on fostering the next generation of hospitality experts, dusitD2 Feydhoo Maldives aims to showcase Maldivian skill on an international stage.

Jean-Louis Ripoche, the Area General Manager, expressed his excitement about the new team:

Our team is built on passion, innovation, and a shared vision to push boundaries in luxury hospitality. We’re creating an experience that’s bold, effortless, and truly unforgettable. I’m incredibly proud to be part of this journey with such a dynamic team.”

This core group, affectionately called “The Mavericks” within the resort, is composed of visionary leaders determined to revolutionize hospitality in the Maldives, ensuring guests enjoy unparalleled, seamless experiences.

Meet the Mavericks: The Visionary Leaders Driving Change

Jean-Louis Ripoche – Area General Manager, Maldives

Leading the operations at both Dusit Thani Maldives and dusitD2 Feydhoo Maldives, Jean-Louis Ripoche brings a wealth of luxury hospitality expertise. Furthermore, his career includes prominent roles at Marriott Maldives, and his deep industry insight and innovative outlook are driving both resorts toward new standards of excellence. Ripoche aims to elevate the guest experience at dusitD2 Feydhoo Maldives, crafting an energetic and modern approach to luxury, setting it apart in the Maldivian hospitality market.

Yogeswaran Veerasamy – General Manager, dusitD2 Feydhoo Maldives

At the helm of dusitD2 Feydhoo Maldives is General Manager Yogeswaran Veerasamy, a hospitality veteran with close to 30 years of experience. Originally from Malaysia, Yogeswaran has successfully overseen the launch of nine luxury properties and led major refurbishment projects. His portfolio includes top-tier names such as The Raffles Resort Maldives, Conrad Manila, and Avani Sepang Goldcoast Resort. His forward-thinking leadership is steering dusitD2 Feydhoo Maldives to become a leading destination, offering guests an all-inclusive and extraordinary stay.

Ibrahim Rashvan – Executive Assistant Manager, Food & Beverage

With over two decades of experience in luxury hospitality, Ibrahim Rashvan has worked with some of the industry’s top brands, including Marriott, Accor, and Six Senses. His career spans multiple countries, from the Maldives to Oman and the UAE, where he has developed a reputation for crafting personalized dining experiences. As the leader of dusitD2 Feydhoo Maldives’ food and beverage team, Rashvan is set to enhance the resort’s culinary offerings, ensuring guests are treated to memorable and exceptional meals.

Chef Mohamed Adil – Executive Chef

Chef Mohamed Adil is a trailblazer in Maldivian cuisine, known for being one of the first Maldivian chefs to head the culinary team of a pre-opening resort. With 14 years of experience across renowned brands like Four Seasons, Vakkaru Maldives, and Hilton Jeddah, Chef Adil has earned the Best Maldivian Chef title three times. Therefore, his dedication to showcasing Maldivian culinary traditions, paired with his innovative approach, guarantees an unforgettable dining experience at dusitD2 Feydhoo Maldives.

Mohamed Mauroof – Cluster Director of Human Resources

With 18 years of experience in HR and a deep connection to his Maldivian roots, Mohamed Mauroof has been integral to Dusit Thani Maldives since 2012. Having steadily advanced within the organization, he now leads human resources for both Dusit Thani Maldives and dusitD2 Feydhoo Maldives. Mauroof’s leadership plays a vital role in attracting top-tier talent while fostering a work environment that ensures employee satisfaction, ultimately enhancing the guest experience across both resorts.

Rifaa Ath Saeed – Cluster Director of Sales & Marketing

Rifaa Ath Saeed is a driving force behind the marketing and sales strategies at both Dusit Thani Maldives and dusitD2 Feydhoo Maldives. After rejoining Dusit Thani Maldives in 2024, she quickly took on the responsibility of overseeing both resorts. With over 18 years in hospitality sales and marketing, Rifaa has previously led successful campaigns at prestigious resorts like W Retreat & Spa Maldives and Kandima Maldives. Her expertise is crucial in positioning dusitD2 Feydhoo Maldives as a standout destination in the Maldives, ensuring it thrives in an increasingly competitive market.

Babu Sathar – Cluster Director of Revenue

Babu Sathar is a skilled revenue management professional with more than ten years of experience at Dusit Hotels & Resorts. He oversees revenue optimization for both Dusit Thani Maldives and dusitD2 Feydhoo Maldives, using a data-driven approach to maximize profitability. His strong leadership and focus on both financial success and guest satisfaction make him a key player in the resorts’ continued growth and success.

Aruna Bandaranayake – Director of Engineering

Aruna Bandaranayake brings over a decade of engineering expertise to his role, having contributed to several significant Dusit projects such as Dusit Thani Maldives and Dusit Thani Nepal. He plays a critical role at dusitD2 Feydhoo Maldives, overseeing the integration of cutting-edge architecture and sustainability practices. Aruna’s commitment to eco-friendly innovations ensures the resort aligns with modern standards of environmental responsibility and technological advancement.

A Vision for Excellence

Yogeswaran Veerasamy, the General Manager, emphasizes that success starts with the right people:

“At dusitD2 Feydhoo Maldives, we’ve brought together a dream team—each an expert in their field—to craft an experience that feels fresh, exciting, and seamless. Our goal is to set a new benchmark in hospitality where guests can truly experience more and worry less.”

dusitD2 Feydhoo Maldives is set to transform the hospitality scene in the Maldives, with a visionary leadership team and groundbreaking ideas that promise to elevate luxury experiences. As the resort prepares for its much-awaited debut in July 2025, it will offer a remarkable all-inclusive getaway designed to captivate travelers seeking unparalleled relaxation and indulgence.

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