Four Seasons Hotels and Resorts validates its new global health and safety program ‘Lead With Care’ in collaboration with Johns Hopkins Medicine International.  The program will be reviewed and validated by Johns Hopkins Medicine experts and implemented by the dedicated teams at Four Seasons properties worldwide.

With the new program, the luxury hospitality brand aims at providing guests, residents and employees with the confidence and assurance that their health and safety is the first priority. Offering genuine care and the highest levels of service, the program outlines clear procedures that educate and empower Four Seasons employees to take care of guests and each other.

We are incredibly proud to work alongside the renowned experts at Johns Hopkins Medicine International, leveraging their global expertise to strengthen our already stringent health and safety measures through our new Lead With Care program.”

John Davison, President and CEO of Four Seasons Hotels and Resorts

With the collaboration, the companies have established a dedicated COVID-19 Advisory Board with Four Seasons leadership and top experts from John Hopkins Medicine International to inform health and safety decisions based on the latest scientific knowledge. The advisory board will create, enhance and review current procedures in addition to virtual in-person training to guide implementation of the program across Four Seasons properties around the world.

The review and validation of the Lead With Care program will be in two phases. Phase one involves comprehensive review of the existing health and safety protocols of Four seasons. Phase two involves the provision of ongoing guidance including direct access to curated critical updates, relevant COVID-19 research outcomes, advice from experts to ensure timely adjustments are made to operating procedures.

Lead With Care program will assure guests the utmost safety and create empowered employees with relevant training and knowledge. The program will also build up early experience of Four Seasons Hotel New York, as well as Four Seasons hotels in Riyadh and Mumbai, in providing accommodation to high-risk medical personnel frontliners of the pandemic.

Established in 1961, Four Seasons Hotels and Resorts is one of the leading hospitality groups worldwide. Having transformed the hospitality industry with friendliness and efficiency along with the finest traditions of international housekeeping, Four Seasons redefined luxury for the modern traveller.

Feature image by Four Seasons