Qatar Airways has been recognised for its performance during the global pandemic as the best airline in the world by eDreams, one of Europe’s largest online travel agents. The accolade drew on feedback from over 61,000 customers across 667 airlines awarding marks for service quality not only onboard but throughout each customer touchpoint, including flight refunds, reliability, ticket flexibility, value for money, overall experience and safety.

According to the airline, Qatar Airways topped the rating with a score of 4.4 / 5, considering the range of measures to support customers and trade partners during the pandemic, including the most flexible booking and refunds policy.

We are thankful and very honoured to receive this award coming from one of the leading global trade distributors. This reflects the uninterrupted and full commitment of Qatar Airways to our customers and the trade since the first day of the pandemic. We have worked hard to be the most trusted and reliable airline for our travel trade partners.

Qatar Airways’ Chief Commercial Officer, Thierry Antinori.
Also read: Qatar Airways to Offer ‘Zero-Touch’ In-flight Entertainment Technology

In addition to the accolade from Edreams, Qatar Airways was named ‘World’s Best Airline’ by the 2019 World Airline Awards, managed by international air transport rating organisation Skytrax. It was also named ‘Best Airline in the Middle East’, ‘World’s Best Business Class’ and ‘Best Business Class Seat’, in recognition of its ground-breaking Business Class experience, Qsuite. Qatar Airways is the only airline to have been awarded the coveted “Skytrax Airline of the Year” title, which is recognised as the pinnacle of excellence in the airline industry, five times.

Hamad International Airport (HIA), the airline’s home and hub was recently ranked “Third Best Airport in the World”, among 550 airports worldwide, by the SKYTRAX World Airport Awards 2020. Rising from the fourth position in 2019 to third in 2020, HIA has been steadily rising in the ‘World’s Best Airports’ rankings since the start of its operations in 2014. Moreover, HIA was voted the ‘Best Airport in the Middle East’ for the sixth year in a row and ‘Best Staff Service in the Middle East’ for the fifth year in a row.

Feature image by Qatar Airways

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