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Villa Air Launches Omnichannel Messaging to Ensure Guest Comfort and Experience

Villa Air launches Omnichannel messaging
Villa Air has launched Omnichannel messaging to create a seamless guest service across all channels and enhance guest experience.

Villa Air has launched Omnichannel messaging to create a seamless guest service across all channels and enhance the guest experience. This platform, which is now available for Villa Air guests, uses techniques that allow guests to reach and contact the airline through multiple popular social media channels. 

The use of ‘instant messaging’ to get a real-time response is a feature that can help to ease guest communication flow in today’s fast-paced world. Omnichannel communications platforms enhance the overall experience of the guests through a built-in messaging service, which leads to invaluable interactions between guests and staff, and helps to ensure the shaping of positive Villa Air guest experiences.

Mohamed Rishan, Manager of Strategic Planning and Corporate Communications

One can now access Villa Air on WhatsApp, Viber, Messenger, Instagram, Telegram, Twitter, and Email (sales@flyme.mv). The airline will add WeChat and LINE to this growing channel list once China’s international border opens. Our guests can visit: https://contact.flyme.mv/ to access popular social media channels and features. In addition, following the revamping of the website, features such as live chat, SMS, and Google Business Message, will be available for our guests to swiftly communicate from around the world.

Flyme currently boasts a fleet of four ATR aircraft consisting of one 72 seat ATR 72-600, two 68 seat ATR 72-500, and one 48 seat ATR 42-500. In addition to that, the airline uses its ATR 72-600 aircraft to serve the route between the Maldives and Sri Lanka as well.

Villa Air is a part of the Villa Group – which also manages the Villa Maamigili airport. The Villa Group also manages five resorts in the Maldives under Villa Hotels. The resorts include; Paradise Island Resort & Spa, Sun Island Resort & Spa, Holiday Island Resort & Spa, Royal Island Resort, and Fun Island Resort.

Feature image by Villa Air – Flyme
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Enjoy Exclusive Seaplane Transfers to Hideaway Beach Resort & Spa with Maldivian

Hideaway Beach Resort & Spa partnered with Maldivian

1 November 2024 marked the launch of an exciting new partnership between Hideaway Beach Resort & Spa and Maldivian, the national airline of the Maldives. This collaboration aims to offer guests a seamless and luxurious travel experience. Starting from this date, Maldivian will handle all seaplane and domestic flight transfers, providing easy and direct access to the resort’s stunning location. As a result, guests will experience a smooth and effortless transition to their destination.

Guests can enjoy daily seaplane transfers, with more available during peak travel seasons. In addition, this partnership ensures that you will spend less time traveling and more time enjoying the idyllic island paradise. Whether you are arriving for a short getaway or a longer stay, this collaboration guarantees that your journey will be as memorable as the destination. Consequently, your vacation will begin the moment you board your flight.

The managing Director of Lily Hotels, Ahmed Hafeez commented on this partnership:

“We are thrilled to partner with Maldivian to elevate our guests’ arrival and departure experience. This collaboration ensures a smooth and luxurious transition, allowing guests to begin their unforgettable holiday the moment they step off the plane.”

When you arrive at Velana International Airport, the resort’s dedicated team will greet you. They will escort you to the exclusive Lily Hotels Lounge at the Noovilu Seaplane Terminal, where you can relax in comfort. Moreover, you will enjoy panoramic views of the Maldives, sip on complimentary refreshments, and use the free Wi-Fi while you wait for your transfer to the resort.

If you prefer domestic flights, Maldivian also offers transfers by air, giving you flexibility in your travel options. This ensures that your journey will be as convenient as possible, no matter your travel preferences. Thus, you can easily choose the transfer that best suits your needs.

Hideaway Beach Resort & Spa: The Ultimate Maldivian Escape

Once you arrive at the resort, you will see why Hideaway Beach Resort & Spa is one of the most exclusive getaways in the Maldives. Located in the pristine Haa Alifu Atoll, the resort offers the perfect balance of luxury, privacy, and natural beauty. It is renowned for its spacious villas, exceptional service, and world-class amenities, all set against the backdrop of lush tropical surroundings and crystal-clear waters. In the same vein, the resort provides a variety of experiences that cater to every guest’s desires.

Whether you are looking to unwind with a spa treatment, enjoy thrilling water sports, or explore the local underwater world, you will find something for everyone. What truly sets Hideaway apart is its commitment to providing personalized experiences, ensuring that you feel like a VIP. Additionally, the resort’s attentive staff guarantees that every detail is taken care of to make your stay unforgettable.

With the new partnership with Maldivian, you can enjoy a smooth and stress-free arrival, making the start of your stay as perfect as the rest of it.

This collaboration with Maldivian supports Hideaway Beach Resort & Spa’s vision for future growth. The upcoming expansion of Hanimaadhoo International Airport will increase accessibility and provide you with more travel options. Subsequently, this development will open up exciting opportunities for you to explore the less crowded, more natural side of the Maldives.

The northern Maldives, known for its untouched beauty, offers a tranquil escape away from the more developed tourist spots. With fewer crowds and an abundance of unspoiled nature, it is the perfect destination for those who want to experience the “Untouched Maldives.” Above all, the partnership with Maldivian ensures that getting there will be easier than ever.

For more information check out the Hideaway Beach Resort & Spa Brochure

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