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Villa Air Launches Omnichannel Messaging to Ensure Guest Comfort and Experience

Villa Air launches Omnichannel messaging
Villa Air has launched Omnichannel messaging to create a seamless guest service across all channels and enhance guest experience.

Villa Air has launched Omnichannel messaging to create a seamless guest service across all channels and enhance the guest experience. This platform, which is now available for Villa Air guests, uses techniques that allow guests to reach and contact the airline through multiple popular social media channels. 

The use of ‘instant messaging’ to get a real-time response is a feature that can help to ease guest communication flow in today’s fast-paced world. Omnichannel communications platforms enhance the overall experience of the guests through a built-in messaging service, which leads to invaluable interactions between guests and staff, and helps to ensure the shaping of positive Villa Air guest experiences.

Mohamed Rishan, Manager of Strategic Planning and Corporate Communications

One can now access Villa Air on WhatsApp, Viber, Messenger, Instagram, Telegram, Twitter, and Email (sales@flyme.mv). The airline will add WeChat and LINE to this growing channel list once China’s international border opens. Our guests can visit: https://contact.flyme.mv/ to access popular social media channels and features. In addition, following the revamping of the website, features such as live chat, SMS, and Google Business Message, will be available for our guests to swiftly communicate from around the world.

Flyme currently boasts a fleet of four ATR aircraft consisting of one 72 seat ATR 72-600, two 68 seat ATR 72-500, and one 48 seat ATR 42-500. In addition to that, the airline uses its ATR 72-600 aircraft to serve the route between the Maldives and Sri Lanka as well.

Villa Air is a part of the Villa Group – which also manages the Villa Maamigili airport. The Villa Group also manages five resorts in the Maldives under Villa Hotels. The resorts include; Paradise Island Resort & Spa, Sun Island Resort & Spa, Holiday Island Resort & Spa, Royal Island Resort, and Fun Island Resort.

Feature image by Villa Air – Flyme
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World’s Busiest Airport to Close: Dubai Plans Massive Shift to Al Maktoum International

World’s Busiest Airport - Dubai International Airport

Dubai plans to redefine the travel experience for millions and reshape its geography by retiring one of its most iconic institutions: Dubai International Airport (DXB). Once a symbol of the city’s meteoric rise, DXB now nears closure as Dubai shifts its aviation ambitions to a colossal new home, Al Maktoum International Airport (DWC).

For decades, DXB has played a central role in global air travel, processing over 90 million passengers annually and serving as the beating heart of international connections between East and West. However, the airport’s legacy as the world’s busiest international hub approaches its final chapter. Why? Because Dubai envisions a future defined by space, scale, and a bold new concept of travel and urban life.

Why Close the World’s Busiest International Airport?

The answer lies 45 kilometers south in the desert sands of Dubai South, where Dubai is building a new mega-airport. Al Maktoum International, already partially operational, will become the world’s largest airport. When completed, it will feature five runways, 400 aircraft gates, and the capacity to handle 260 million passengers each year.

Unlike DXB, which dense neighborhoods in Garhoud and Al Qusais confine, DWC gives Dubai room to grow. In contrast, the new site offers scalability and flexibility. The project doesn’t just expand the city’s capacity—it reimagines it. Sleek architecture, cutting-edge technology, and integrated logistics with nearby Jebel Ali Port will ultimately deliver a smoother, more efficient experience for travelers and cargo alike.

Dubai isn’t just chasing numbers; rather, it’s planning for longevity. DXB, built in 1960, continues to age. Its infrastructure nears the end of its useful life. Keeping it operational would force the city to invest billions just to preserve the status quo. Dubai chooses a clean slate.

What Will Happen to the Land?

By closing DXB, Dubai unlocks a massive piece of prime real estate in its urban core. While officials haven’t announced exact redevelopment plans, they’ve opened the door to limitless possibilities. Think residential neighborhoods, parks, commercial centers—a brand-new district rising where runways once lay.

In fact, this transformation reflects the evolution seen in other global cities. Hong Kong, for instance, turned its former Kai Tak Airport into a thriving urban hub. Dubai plans to do the same—only on a larger scale.

When Is This Happening?

The shift won’t happen overnight. Dubai expects the transition to unfold over multiple decades. The first new terminal at Al Maktoum will open in 2032, and officials aim for full capacity between the late 2030s and the 2050s. Until then, DXB will keep serving passengers as Dubai phases in the move to DWC—starting with cargo and low-cost carriers, followed by flagship airlines like Emirates.

Travelers flying to and from Dubai will experience business as usual, for now. But the city has already set the change in motion, and soon, its skyline and story will look very different.

The Bigger Picture

Dubai has never hesitated to reinvent itself. It has transformed from sand dunes to skyscrapers, from a sleepy fishing village into a global metropolis. The closure of DXB doesn’t mark a loss; it signals a pivot. This moment reflects Dubai’s faith in the future, its bold planning, and its relentless drive to build bigger and better.

Unlike most cities, which adapt to their airports, Dubai is flipping the script. The city isn’t just designing an airport for tomorrow; it’s designing an entire city around it.

Feature Image via Arabian Business

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