Meet Your Butlers: The Real Life Genies

Those welcoming you with a warm smile, ready to offer you exceptional services and make your holidays far more special deserve great appreciation. Taking care of your every need, Butlers work extremely hard to ensure you have the most memorable holiday. We questioned some of the Butlers working in the industry about their work and how they feel about being a part of your unforgettable experiences. Here is how these inspiring individuals found their true calling.

Ibrahim Siraj – Dusit Thani Maldives

Along with his warm and friendly attitude, Ibrahim Siraj has over a decade of experience in the hospitality industry. With a passion to serve, Siraj was quick to join Hotel School as soon as he completed his GCE O’Level exams in 2006. After graduating from Hotel School in 2008, he commenced his career as a room boy. Then he joined Hilton Maldives as a Villa host for 02 and a half years. After which, he worked at SRL Kanuhura Maldives before joining Dusit Thani Maldives. Siraj has been with Dusit Thani for more than 06 years and he is proud to be the Head Butler of the luxury resort, managing a team of professional butlers.

I can proudly say that my team is one of the best teams in the service industry, assuring we will sustain our service.
Ibrahim Siraj

1- What are the challenges butlers face in the tourism industry?

Siraj: My recent biggest concern is that in many resorts, management is misusing the word “butler” as pool butler, beach butler, etc. No, the ‘Butler’ that I know (thanks to Mr. Steven Ferry from the international institute of Modern Butlers) is the person who takes care of everything related to guests, from arrival to departure. It depends on the guests but mainly full butler service is expected from the high-class guests.

2- Why do you think that Maldives as a destination needs more trained butlers in the tourism field?

Siraj: With high end brands being introduced in Maldives as 5-star and above category resorts, they require professional individuals to take care of their exclusive and upper-class guests. In my view, this can only be achieved by having the proper training as a butler and intensive levels of customer care training so that we can offer the most luxurious and personalized services for the guests.

3- What would your words be to someone who wants to become a butler?

Siraj: My honest answer would be, study hard. Get your service and customer training to the maximum you could achieve. Start off your professional career at front desk or any other department. Learn the basics and learn every bit of what is required to get the task complete. Learn the brand and the resort inside out. When a person has achieved that, then I believe they are ready to give the proper service as a “Butler “to the guests.

Ahmed Mamdhooh – JOALI Maldives

Ahmed Mamdhooh started his career in hospitality over a decade ago as a Steward in Paradise Island Resort. From there on, he joined Constance Halaveli as a waiter before working in Front Office. Mamdhooh has experience with luxury brands such as Jumeirah Hotels and Resorts, and Gili Lankanfushi. His dedication to the work and passion has driven him to the role of Head Butler. Today, Mamdhooh is leading an efficient team as the Head Jadugar (butler) of JOALI Maldives.

1- What was your inspiration choosing to be a butler?

Mamdhooh: When I started my career in the hospitality industry, it was always my aim to provide exceptional services and to create lasting memories for the guests. I figured that as a butler, I would be able to create lifetime memories as I will be able to spend more time with the guests and therefore let my guests have the most memorable holidays and extraordinary experience.

2- Can you tell us the most memorable experience you have come across in your career?

Mamdhooh: I once looked after a royal family. Who offered me a job as their personal butler back in Europe. I had to refuse due to personal reasons. Once i had my guest proposing to his girlfriend while snorkeling. Hence I hid the ring in the reef and prepared a “will you marry me” banner, which I placed under water as well. Later on, when we snorkeled along the reef, I was able to capture this special moment. I could go on and on, as there are just too many memorable experiences.

3- What are the challenges you face while working as a butler?

Mamdhooh: It is always my aim to create an unforgettable holiday for my clients. The weather these days can really be a challenge, as it is not predictable anymore. Especially for guests coming for a special occasion or the first time to the Maldives. It is definitely easier to create lifetime memories with sunshine, than it is with rain.

Khadeeja Mohamed – SONEVA

A butler’s job is typically associated with a man. However, there are amazing women working to change that notion. Breaking social and cultural barriers as a woman in the business industry takes a lot of courage and hard work. Here’s what Khadeeja Mohamed says about her journey as a Butler.

1- Could you tell us a brief of your journey till today?

Khadeeja: I studied Front Office Management in Faculty of Hospitality and Tourism Studies (Maldives). I had to do training after the studies, so I joined Taj Exotica Resort for three months for training. That’s where my interest in this field started. After that, I got the opportunity in Six senses Laamu (Ex-Soneva) as a GEM (Guest Experience Maker). That’s when I got to know about Soneva’s philosophy – the luxury and sustainable experience. I have also worked with other brands like Vakarufalhi, Anantara Maldives and Atmosphere Kanifushi. But none of the places touched my soul like Soneva did, and I’m very happy that I’m back with Soneva.

2- What makes you go that extra mile for each guest you attend?

Khadeeja: Believing in what you do. I love my job. And I love to guide them through the experiences they (everyone) need to discover here in Soneva. Each and every experience will stay with you for a life time

The original interview was published FLYME, FIYA Magazine, Issue 10, Published by MVHOTELS.

Nestled at the southern edge of the Maldives, where the turquoise waters of Addu Atoll stretch deep into the Indian Ocean, Canareef Resort Maldives quietly evolves. This change doesn’t come from flashy renovations or new facilities. It’s driven by people. Those shaping the resort from the inside out. Meet Deepak Kannan and Shirhaan Sodig. Deepak, focusing on people and culture, and Shirhaan, managing technology and systems, play key roles in defining what it means to run a modern resort in the Maldives.

Deepak Kannan: The People-First Leader Building Culture from the Inside Out

He began his hospitality career in 2000 at the front desk of Radisson Hotels. Over 25 years, he built an impressive resume across the Middle East, including the iconic Burj Al Arab by Jumeirah and several IHG Crowne Plaza properties in the UAE and Oman.

He rose from Front Office Shift Leader to Front Office Manager with IHG, sharpening his skills in operations and guest relations. Later, Deepak stepped into leadership roles as Hotel Manager and General Manager at well-known hotels such as Bin Majid Hotels and Resorts in Ras Al Khaimah, Excelsior Downtown Dubai, and Platinum Coast Hotel in Fujairah.

Moreover, In 2021, Deepak expanded his expertise by consulting for a major convention center in Chennai, India, where he set up their rooms division and operational systems. This experience highlights his versatile and strategic approach.

At Canareef, where he serves as Assistant General Manager, Deepak focuses on more than management. He builds a culture centered on teamwork and empowerment. He explains it simply:
“To achieve a one vision, one team spirit and a strong people-centric culture that will empower the talent we have into shaping Canareef to be the most desired resort destination in the region.“

His leadership already makes a difference. The team works closely together, supporting each other to deliver guest experiences that linger long after the stay. For Deepak, hospitality means focusing on people first.

Shirhaan Sodig: The Tech Expert Keeping Things Running Smoothly

Behind the scenes at Canareef, few guests know the name Shirhaan Sodig, but his work touches nearly every part of their stay. From reliable Wi-Fi to IPTV entertainment, Shirhaan’s IT expertise ensures the resort’s technology runs flawlessly.

With over 15 years in IT, Shirhaan’s background includes fiber optic networks, IPTV, CCTV, telephone systems, and vital hospitality software like Opera PMS and Micros POS. He started his career as an Assistant Computer Technician at the Secretariat of Addu City Council, where he built a solid foundation managing complex networks.

For Shirhaan, technology goes beyond hardware — it reflects a mindset. He shares:
“I believe there’s no such thing as impossible when you combine the right mindset with the right technology. In hospitality, every challenge is an opportunity to innovate, and that’s what drives me —using technology to quietly enhance guest experiences and empower teams to perform at their best.”

Before joining Canareef as IT Manager, Shirhaan developed his skills at South Palm Resort Maldives, serving as Assistant IT Manager and IT Manager. At Canareef, he led a major upgrade by implementing a resort-wide Fiber To The Home (FTTH) network, dramatically improving internet speed and reliability. He also created a custom IPTV app to enhance guest entertainment options.

Beyond Canareef, Shirhaan contributes as a visiting lecturer at Maldives National University, training future IT professionals. His qualifications include certifications like CompTIA A+, Network+, CCENT, and a degree in Information Technology, blending academic knowledge with practical expertise.

Where Vision Meets Technology and Hospitality Flourishes

Canareef Resort Maldives offers a picture-perfect destination, but in today’s competitive market, beauty alone does not suffice. Travelers expect more: seamless technology, thoughtful service, and genuine hospitality.

That is exactly what Deepak and Shirhaan provide. Deepak shapes the resort’s culture and people, while Shirhaan ensures the technology supports that vision behind the scenes. Their combined efforts might not look flashy, but they build a foundation designed to last.

So when guests visit Canareef Resort, they get more than just palm trees and ocean views. They experience a resort powered by purpose, a team committed to making every stay truly memorable.