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Exclusive: Qaisar Naseem, General Manager at Paradise Island Resort

Qaisar Naseem, group general manager at villa hotels
We caught up with Qaisar Naseem to find out how Paradise Island Resort adjusted to the new normal to deliver seamless service to guests.

Villa Hotels & Resorts is known for its exquisite collection of resorts. The high standards of service and experience holidaymakers find at the property is possible due to the hardworking team behind the company. Villa Resorts’ property, Paradise Island Resort General Manager, Qaisar Naseem oversees every aspect of operations at the resort. Furthermore, Qaisar ensures that Villa Hotels uphold its standards and deliver quality service.

MVHOTELS.Travel caught up with Qaisar Naseem to find out how Villa Hotels & Resorts and Paradise Island Resort has adjusted to the new normal and continue to seamlessly deliver service to holidaymakers.

1. Could you briefly tell us about the new offerings at the resort with the reopening?

Qaisar: With the situation we all faced, we planned to keep our staff active and engaged. We have utilized all the resources available here at the resort. Likewise, at Paradise Island Resort, we introduced two new room categories and a fantastic kids club.

We are also doing a lot of other renovations at the moment which includes one of the biggest swimming pools in the Maldives. And In regards to the safety of our resorts post-resort reopening, we’re following HPA guidelines, the SOP’s imposed by the Tourism Ministry of Maldives, and our own in-house SOP’s to ensure our guests’ safety and comfort throughout their stay with us.

2. What’s your opinion on how to provide quality customer service?

Qaisar: It’s very simple. There are two things we need to focus on; guests and staff. We have to understand the needs of our guests and cater accordingly. Moreover, we also have to understand our staff. Their feelings; and treat them like a family. Because they are our family. A happy staff will make customers happy.

3. What is it like to be a part of Villa Hotels?

Qaisar: I am very proud to be a part of this team. This is a platform that gives opportunities for locals to uplift themselves and thrive. I have friends and colleagues, who today are in very higher positions; in the government and as well as in other hotels throughout this industry.

4. Tell us about the safety practices at the resort in terms of guests’ arrival and experience.

Qaisar: When our guests arrive in the Maldives, they are brought to the resort directly in a speed boat from Velana International Airport. So in terms of transportation, it is very safe. Our resorts are geographically isolated. Thus, making the Maldives really safe. Furthermore, our villas here at paradise Island resort are distanced and we organize experiences and other activities for our guests in a way that maintains social distancing, focusing on guest healthcare and wellbeing.

5. What do you think is the most important quality to uphold as a team leader?

Qaisar: In order to be successful in this industry the most important quality that we need is punctuality and be humble. Because that’s what defines hospitality.

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Celebrating Motherhood and Resilience: Amie’s Journey at Banyan Tree Vabbinfaru

Banynan Tree Vabbinfaru Housekeeping Supervisor - on Mother's Day

In the world of hospitality, small, thoughtful details often shape the most memorable experiences: a perfectly turned bed, the scent of fresh linen, and a sense of warmth that makes a place feel like home. These details don’t appear by accident. Instead, individuals like Amie create them through quiet, consistent care.At Banyan Tree Vabbinfaru, Amie does more than fulfill her role. She brings heart to it. Many on the island call her “the Mother, the Auntie, the Big Sister,” titles that reflect the nurturing presence and calm leadership she offers every day.

Amie began her journey with Vabbinfaru before the resort even opened. She arrived on the island in 1993, when it was still Vabbinfaru Paradise Island. A year later, she joined the resort as a Gallery Sales Assistant. She started her first job with a team that already felt like family. Her husband, who worked in engineering at the time, became part of that shared path and the life they built together.

A Mother’s Choice and a Pause in Her Career

When she became a mother, Amie entered a new chapter. She chose to leave her job and focus on raising their son. “It was the most beautiful and the most challenging time of my life,” she says. They lived together on the island during the first two years. As her son grew, she decided to move home, giving him more space and support. Her husband stayed on the island to continue his role. Although distance separated them, they remained a strong, united family.

Returning to Her Island Home

As her son grew older, Amie returned to the resort. The team welcomed her back as if she had never left. She resumed her work in a place that shaped her life, a place where she grew up, raised her child, and found belonging.

Now, as a Housekeeping Supervisor, Amie ensures every room is clean, comfortable, and prepared with care. “It’s about creating a space where guests feel cared for,” she says. She believes that even the smallest touches can make a big difference.

A Legacy of Care and Quiet Leadership

Amie beams with pride when she talks about her son, who now works in hospitality. “He’s grown into a kind, respectful man who understands what it means to care for others,” she says. “That’s everything a mother could hope for.”

Despite living apart from her family, Amie stays connected through video calls and messages every few days. They meet in Malé whenever possible. “Even a short visit brings so much joy,” she says. “That’s the beauty of family: it doesn’t matter how far, the bond stays strong.”

Amie’s steady, positive spirit continues to inspire those around her. She stays grounded by thinking of her family and reflecting on how far they’ve come. “I’ve faced challenges, but I always remind myself what we’ve built together,” she says.

She shares a heartfelt message with other mothers working in hospitality: “Being a mother in a resort is not easy. You miss moments with your family. But this job helps us support them and build a better future. If you work with heart, one day your efforts will be seen. Don’t give up. Your work matters more than you think.”

Every detail at Banyan Tree Vabbinfaru carries the touch of people like Amie. While she may work behind the scenes, she leaves an unmistakable mark, one built on strength, care, and unwavering dedication.

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