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Exclusive: Qaisar Naseem, General Manager at Paradise Island Resort

Qaisar Naseem, group general manager at villa hotels
We caught up with Qaisar Naseem to find out how Paradise Island Resort adjusted to the new normal to deliver seamless service to guests.

Villa Hotels & Resorts is known for its exquisite collection of resorts. The high standards of service and experience holidaymakers find at the property is possible due to the hardworking team behind the company. Villa Resorts’ property, Paradise Island Resort General Manager, Qaisar Naseem oversees every aspect of operations at the resort. Furthermore, Qaisar ensures that Villa Hotels uphold its standards and deliver quality service.

MVHOTELS.Travel caught up with Qaisar Naseem to find out how Villa Hotels & Resorts and Paradise Island Resort has adjusted to the new normal and continue to seamlessly deliver service to holidaymakers.

1. Could you briefly tell us about the new offerings at the resort with the reopening?

Qaisar: With the situation we all faced, we planned to keep our staff active and engaged. We have utilized all the resources available here at the resort. Likewise, at Paradise Island Resort, we introduced two new room categories and a fantastic kids club.

We are also doing a lot of other renovations at the moment which includes one of the biggest swimming pools in the Maldives. And In regards to the safety of our resorts post-resort reopening, we’re following HPA guidelines, the SOP’s imposed by the Tourism Ministry of Maldives, and our own in-house SOP’s to ensure our guests’ safety and comfort throughout their stay with us.

2. What’s your opinion on how to provide quality customer service?

Qaisar: It’s very simple. There are two things we need to focus on; guests and staff. We have to understand the needs of our guests and cater accordingly. Moreover, we also have to understand our staff. Their feelings; and treat them like a family. Because they are our family. A happy staff will make customers happy.

3. What is it like to be a part of Villa Hotels?

Qaisar: I am very proud to be a part of this team. This is a platform that gives opportunities for locals to uplift themselves and thrive. I have friends and colleagues, who today are in very higher positions; in the government and as well as in other hotels throughout this industry.

4. Tell us about the safety practices at the resort in terms of guests’ arrival and experience.

Qaisar: When our guests arrive in the Maldives, they are brought to the resort directly in a speed boat from Velana International Airport. So in terms of transportation, it is very safe. Our resorts are geographically isolated. Thus, making the Maldives really safe. Furthermore, our villas here at paradise Island resort are distanced and we organize experiences and other activities for our guests in a way that maintains social distancing, focusing on guest healthcare and wellbeing.

5. What do you think is the most important quality to uphold as a team leader?

Qaisar: In order to be successful in this industry the most important quality that we need is punctuality and be humble. Because that’s what defines hospitality.

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Latest

Seaside Finolhu Baa Atoll Maldives Announces New Leadership Appointments

Meet the newest leadership appointments at Seaside Finolhu Baa Atoll.

Seaside Finolhu Baa Atoll Maldives introduces Steven D’Souza as Director of Food & Beverages, and Tammy Gan as Assistant Director of Branding & Marketing.

Steven D’Souza – Director of Food & Beverages

Originally from India, Steve brings over 18 years of experience within the hospitality Industry. Having achieved a Bachelor of Hotel Management degree, Steve has accumulated invaluable pre-opening resort experiences. Steve has worked across three continents and served as the Food and Beverage division Head at Cap Jaluca, A Belmond Hotel in Anguilla.

When it comes to the Maldives, Steve has worked at The Nautilus Maldives, Niyama Private Island Maldives, and Anantara Kihavah Maldives. Additionally, Steven has also worked in Anantara in Thailand, Raffles Hotels Canouan Island, Buccament Bay Spa and Resort in St. Vincent & Grenadines, and Sheraton Jumeirah in Dubai.

At Seaside Finolhu Baa Atoll, Steve will be reporting directly to the General Manager. He has been tasked with spearheading the F&B operations, prioritizing revenue growth, waste minimization, and regulatory compliance, as well as enhancing guest satisfaction through elevated service standards.

Tammy Gan – Assistant Director of Branding & marketing

Tammy, who is originally from Singapore joins Seaside Finolhu Baa Atoll with over 14 years of Marketing and Branding experience in the hospitality sector. Throughout her career, Tammy has worked in countries across Southeast Asia to the Middle East as well as the Maldives. Prior to this, Tammy held the position of Assistant Director of Marketing & Communications at The Nautilus Maldives. Additionally, she held roles in esteemed properties like Gili Lankanfushi Maldives, Laguna Banyan Tree Limited in Phuket, Anantara Hotels Resorts & Spa in UAE, and Grand Copthorne Waterfront Hotel.

In her new role, Tammy will report to the Director of Sales & Marketing. Here, she will oversee the strategic development and execution of marketing and communications plans for Finolhu and . HERE brands. Additionally, her role also encompasses brand enhancement, market analysis, advertising initiatives, resource allocation optimisation, as well as nurturing innovative branding and communication strategies through collaboration with external agencies.

I’m thrilled to welcome Steven and Tammy to Seaside Finolhu. I am confident that their expertise will help enhance our brand and elavate our dining experiences, ensuring unforgettable memoments for our guests, comments Steven Phillips – General Manager, Seaside Finolhu Baa Atoll.

Finolhu Baa Atoll Maldives is owned and managed by the Seaside Collection. The resort consists of 125 beachfront and overwater villas, four restaurants and an array of activities for guests to enjoy every day! Recently, the resort took groundbreaking measures to offer its employees more opportunities by signing an MoU with the Maldives National University. The MoU with Finolhu and MNU ensures the employees have opportunities to pursue further education and grow in the industry.

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