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Exclusive: Qaisar Naseem, General Manager at Paradise Island Resort

Qaisar Naseem, group general manager at villa hotels
We caught up with Qaisar Naseem to find out how Paradise Island Resort adjusted to the new normal to deliver seamless service to guests.

Villa Hotels & Resorts is known for its exquisite collection of resorts. The high standards of service and experience holidaymakers find at the property is possible due to the hardworking team behind the company. Villa Resorts’ property, Paradise Island Resort General Manager, Qaisar Naseem oversees every aspect of operations at the resort. Furthermore, Qaisar ensures that Villa Hotels uphold its standards and deliver quality service.

MVHOTELS.Travel caught up with Qaisar Naseem to find out how Villa Hotels & Resorts and Paradise Island Resort has adjusted to the new normal and continue to seamlessly deliver service to holidaymakers.

1. Could you briefly tell us about the new offerings at the resort with the reopening?

Qaisar: With the situation we all faced, we planned to keep our staff active and engaged. We have utilized all the resources available here at the resort. Likewise, at Paradise Island Resort, we introduced two new room categories and a fantastic kids club.

We are also doing a lot of other renovations at the moment which includes one of the biggest swimming pools in the Maldives. And In regards to the safety of our resorts post-resort reopening, we’re following HPA guidelines, the SOP’s imposed by the Tourism Ministry of Maldives, and our own in-house SOP’s to ensure our guests’ safety and comfort throughout their stay with us.

2. What’s your opinion on how to provide quality customer service?

Qaisar: It’s very simple. There are two things we need to focus on; guests and staff. We have to understand the needs of our guests and cater accordingly. Moreover, we also have to understand our staff. Their feelings; and treat them like a family. Because they are our family. A happy staff will make customers happy.

3. What is it like to be a part of Villa Hotels?

Qaisar: I am very proud to be a part of this team. This is a platform that gives opportunities for locals to uplift themselves and thrive. I have friends and colleagues, who today are in very higher positions; in the government and as well as in other hotels throughout this industry.

4. Tell us about the safety practices at the resort in terms of guests’ arrival and experience.

Qaisar: When our guests arrive in the Maldives, they are brought to the resort directly in a speed boat from Velana International Airport. So in terms of transportation, it is very safe. Our resorts are geographically isolated. Thus, making the Maldives really safe. Furthermore, our villas here at paradise Island resort are distanced and we organize experiences and other activities for our guests in a way that maintains social distancing, focusing on guest healthcare and wellbeing.

5. What do you think is the most important quality to uphold as a team leader?

Qaisar: In order to be successful in this industry the most important quality that we need is punctuality and be humble. Because that’s what defines hospitality.

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Healing Practitioner Yuki Nishikubo Returns to Patina Maldives

Patina Maldives announces the return of esteemed wellness practitioner Yuki Nishikubo. Yuki Nishikubo, a practitioner celebrated for her expertise in Acupuncture, Shiatsu, and other holistic healing modalities, is returning. In 2023, Yuki Nishikubo had a successful residency at Patina Maldives. With this, she is set to return to Patina Maldives, bringing her extensive experiences and dedication to holistic wellness.

Originating from Tokyo, Japan, Yuki Nishikubo has dedicated the last 25 years to redefining her healing craft. Over the years she has practised across multiple continents, including Canada, Australia, and the UK. Yuki Nishikubo has a profound passion for wellness and an unwavering commitment to enhancing the well-being of guests. Over the years she has also mastered the ancient arts of Acupuncture and Shiatsu. These time-honoured practices induce deep relaxation. Not only does it alleviate stress, it also improves circulation, and boosts energy levels.

Guests can enjoy an array of Yuki’s signature therapeutic treatments from May 15th to June 15th, 2024. Her treatments are tailored to address diverse health concerns. This includes pain management, stress relief, digestive issues, weight loss, insomnia, and more. Guests will also have the opportunity to indulge in specialised massages. This includes Remedial Dry Massage, as well as pre-natal massages. Guests can also enjoy a combined session of Shiatsu Remedial Massage and Acupuncture. These treatments will not only foster physical wellness but also mental clarity.

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