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Exclusive: Qaisar Naseem, General Manager at Paradise Island Resort

Qaisar Naseem, group general manager at villa hotels
We caught up with Qaisar Naseem to find out how Paradise Island Resort adjusted to the new normal to deliver seamless service to guests.

Villa Hotels & Resorts is known for its exquisite collection of resorts. The high standards of service and experience holidaymakers find at the property is possible due to the hardworking team behind the company. Villa Resorts’ property, Paradise Island Resort General Manager, Qaisar Naseem oversees every aspect of operations at the resort. Furthermore, Qaisar ensures that Villa Hotels uphold its standards and deliver quality service.

MVHOTELS.Travel caught up with Qaisar Naseem to find out how Villa Hotels & Resorts and Paradise Island Resort has adjusted to the new normal and continue to seamlessly deliver service to holidaymakers.

1. Could you briefly tell us about the new offerings at the resort with the reopening?

Qaisar: With the situation we all faced, we planned to keep our staff active and engaged. We have utilized all the resources available here at the resort. Likewise, at Paradise Island Resort, we introduced two new room categories and a fantastic kids club.

We are also doing a lot of other renovations at the moment which includes one of the biggest swimming pools in the Maldives. And In regards to the safety of our resorts post-resort reopening, we’re following HPA guidelines, the SOP’s imposed by the Tourism Ministry of Maldives, and our own in-house SOP’s to ensure our guests’ safety and comfort throughout their stay with us.

2. What’s your opinion on how to provide quality customer service?

Qaisar: It’s very simple. There are two things we need to focus on; guests and staff. We have to understand the needs of our guests and cater accordingly. Moreover, we also have to understand our staff. Their feelings; and treat them like a family. Because they are our family. A happy staff will make customers happy.

3. What is it like to be a part of Villa Hotels?

Qaisar: I am very proud to be a part of this team. This is a platform that gives opportunities for locals to uplift themselves and thrive. I have friends and colleagues, who today are in very higher positions; in the government and as well as in other hotels throughout this industry.

4. Tell us about the safety practices at the resort in terms of guests’ arrival and experience.

Qaisar: When our guests arrive in the Maldives, they are brought to the resort directly in a speed boat from Velana International Airport. So in terms of transportation, it is very safe. Our resorts are geographically isolated. Thus, making the Maldives really safe. Furthermore, our villas here at paradise Island resort are distanced and we organize experiences and other activities for our guests in a way that maintains social distancing, focusing on guest healthcare and wellbeing.

5. What do you think is the most important quality to uphold as a team leader?

Qaisar: In order to be successful in this industry the most important quality that we need is punctuality and be humble. Because that’s what defines hospitality.

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Caron Rohsler’s Heartfelt Farewell and Call to Protect the Maldives Environment

Maldives Environment needs to be protected says Caron Rohsler

As Caron Rohsler prepares to conclude her term as the first British High Commissioner to the Maldives, she leaves behind a heartfelt message to the people she has grown to deeply care for. Having spent over five years here, Rohsler arrived in 2019 and has since built a strong bond with the islands and its people. Now, as her time in the Maldives comes to an end, Rohsler shares her thoughts on the importance of protecting the environment and preserving the natural beauty of this remarkable nation.

“I feel a great love for this country as a result of the welcome that I’ve received,” says Rohsler, expressing the deep connection she’s formed with the Maldives. This love is evident in her message, one that goes beyond simply advising. It is a heartfelt plea for everyone to appreciate the fragile environment around them.

A Call to Care for the Environment

One of the main points of Rohsler’s message is the importance of safeguarding the environment. She emphasizes how unique the Maldives truly is, not just for the people who live here, but for the visitors who travel from all corners of the world to experience it. “People come from all over the world just to see it and experience it,” she says, acknowledging the pristine beaches, vibrant coral reefs, and diverse marine life that draw visitors from every corner of the globe.

However, Rohsler also highlights how easy it can be to take this beauty for granted, noting how fragile the environment truly is. “Sometimes, I think in the Maldives, you don’t realize just how amazing it is and how fragile it is,” she cautions. Her message serves as a powerful reminder to cherish and protect these natural treasures, ensuring they remain as awe-inspiring for years to come.

Small Actions for a Big Impact

For Rohsler, protecting the environment doesn’t require grand gestures, but rather small, everyday actions. “Make positive choices about what you consume,” she advises, encouraging the Maldivian people to be more thoughtful about their consumption habits. She emphasizes reducing waste, particularly by avoiding products with non-biodegradable packaging, and making better choices every day. Rohsler’s message is clear: taking care of the environment is an ongoing, collective effort that starts with small, personal decisions.

As part of her commitment to environmental stewardship, Rohsler planted a coconut tree during her farewell. “Planting a tree is an act of hope,” she shares, symbolizing her belief in a brighter, more sustainable future. The tree, initially planted at the British High Commissioner’s residence, was later replanted in Hulhumale’ Central Park as a final tribute to her time in the Maldives. A living symbol of her enduring connection to the islands and her hope for a greener tomorrow.

Protecting Marine Life

Another key part of Rosler’s message focuses on the protection of the Maldives extraordinary marine life. As an island nation surrounded by rich oceans, the Maldives is home to endangered species like turtles, which attract visitors from all over the world. Rohsler makes a direct plea to the people of the Maldives: “Please don’t eat turtles,” she says. “They are magnificent creatures, they are rare, they are endangered.

She points out that these creatures, along with sharks and other marine life, are part of what makes the Maldives such a popular destination for tourists. “People flock here to see both turtles and sharks,” she explains, highlighting how vital these animals are not only to the ecosystem but also to the economy of the islands.

A Legacy of Hope

As Rohsler bids farewell to the Maldives, her parting words carry a hopeful and loving message. “Please look after it because we all want to come back and see it,” she concludes. Her message calls for all of us to take responsibility for preserving the incredible environment of the Maldives.

Rohsler’s time in the Maldives may be coming to an end, but her message will undoubtedly continue to inspire those who hear it to take action, ensuring that the Maldives remains a pristine paradise for years to come.

This article is based on the Exclusive Interview with British High Commissioner Caron Rohsler by the English Edition of SukunPlay.

Feature image via gov.uk.

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