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AirAsia is Strong, Remains Firmly Focused on the Future and Serving You. A Message by Tony Fernandes

Tony fernandes, CEO of AirAsia provides a statement to its staff and customers
AirAsia is among the few airlines across the world that has chosen to keep all of its staff amidst the global crisis.

AirAsia is among the few airlines across the world that has chosen to keep all of its staff amidst the global crisis. COVID-19 took a major toll on the aviation industry which has led most airlines to ground their fleet.

On 11th April 2020, Tony Fernandes, Chief Executive Officer of AirAsia Group released a statement addressing the situation. In his statement, Tony urges customers to accept AirAsia credit instead of opting for refunds. He also mentioned that more than 80 percent of the customers had chosen AirAsia credit. Instead of refunds and extended his appreciation for them.

The AirAsia credit comes with a 365-day validity, allowing passengers to change flight dates for an unlimited number of times. The airline accepts requests for refunds on a case by case basis as well. However, according to Tony’s statement. Due to the overwhelming number of requests received, the refunding process may take 12 to 16 weeks.

I know many of you have expressed frustration with not receiving a refund for your flights but I encourage you to accept a credit as a good alternative. More than 80 percent of you have accepted our credit offer and we truly appreciate this. Please know that our policy is in line with many operators in the travel industry and reflects our focus on coming out the other side of this difficult period and flying with you again as soon as possible. We have ensured that we adhere to all regulations and requirements of respective governments and consumer authorities and believe this is the best solution. You are among the over 600 million guests who have flown AirAsia and can’t wait to fly with you again once this is over.

Tony Fernandes , Chief Executive Officer of AirAsia Group

Tens of thousands of staff depending on the business for their livelihoods and well being. The decision to retain the staff had to be made. Tony, along with the Chairman Kamarudin Meranun, has decided not to take salaries during this period. In order to share the impact of the pandemic, the staff accepted temporary pay reductions ranging from 15% to 75% depending on seniority.

I also want to express my heartfelt thanks and appreciation to all of you for your loyalty to AirAsia and I hope that you and your loved ones are healthy and well throughout this trying time. I’m truly sorry that many of your travel plans have been affected.”

Tony Fernandes , Chief Executive Officer of AirAsia Group

Furthermore, Tony stated that the AirAsia team is working around the clock to provide assistance to the customers. Live agents are available for customer enquiries 24/7 through LiveChat, Facebook Messenger, Twitter & WeChat.

In spite of all the challenges, Tony assured that AirAsia is strong and remains firmly focused on the future. The aviation industry being greatly affected by the surge of COVID-19. Tony reassured that once this is over, the airline will be back stronger, and making sure everyone can fly again.

Feature photo by Astroawani

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Celebrate Eid Al-Adha with Authentic Maldivian Traditions at Mercure Maldives Kooddoo

Mercure Maldives Kooddoo Hosts Fun Cultural Eid Festivities

This June, Mercure Maldives Kooddoo invites travelers to experience Eid Al-Adha in a way that goes beyond the usual holiday. The adult-only resort has created a special two-day celebration that offers a hands-on look at Maldivian culture through storytelling, traditional crafts, and local flavors. It forms part of their ongoing ‘Discover Local’ program, designed to help guests truly connect with island life.

Learning the Ancient Art of Joali Weaving

One of the standout moments takes place on Saturday, June 7, when guests join a Joali weaving workshop. This craft involves weaving coconut rope into practical items and has been quietly passed down through island families for generations. Since resorts rarely showcase this tradition, this becomes a rare chance for guests to experience a living cultural art.

Mohamed Irshad, the Front Office Manager of Mercue Maldives Kooddoo, shares why it matters:

“We don’t want to just show our guests the Maldives, we want them to feel it through our traditions. Joali weaving is one of those rare crafts that tells the story of resourcefulness, connection to nature, and island life”

Eid Buffet and the Colorful Maali Parade

The celebration starts on the evening of June 6 with an Eid buffet featuring refined takes on local festive dishes. Here, the resort prepares everything using fresh ingredients sourced nearby, celebrating the Maldives’ rich culinary heritage.

Then, the following night, the resort comes alive with the Maali Parade, a lively procession inspired by traditional Maldivian folklore. Masked performers bring ancient stories to life right on the island.

Dining Under the Sun: The Sandbank Picnic Experience

No trip to the Maldives feels complete without a sandbank picnic, and Mercure Maldives Kooddoo offers a particularly memorable version. Set on a tiny, untouched island surrounded by crystal-clear water, guests enjoy an authentic meal served on tropical leaves. This picnic offers a tasting journey into Maldivian flavors, featuring local specialties like:

  • Gulha: Coconut and tuna fritters
  • Kulhi Kaajaa: Spicy tuna bites
  • Bajiya: Pastries filled with sweet and spicy mixes
  • Rihaakuru Kaajaa: Fritters made from rich fish paste
  • Dry Fish: Smoked tuna strips
  • Bodi: Sweet coconut treats with toddy syrup

Along with fresh coconut water, the food makes the meal both refreshing and deeply connected to the island’s culinary traditions.

Year-Round Cultural Experiences with ‘Discover Local’

Although Eid brings special energy to the resort, Mercure Maldives Kooddoo’s cultural offerings continue throughout the year. For instance, the ‘Discover Local’ program invites guests to try their hand at traditional sunset fishing, palm leaf art, and sampling cultural cocktails inspired by island ingredients.

The cocktail menu features creations such as:

  • Maldivian Green: A blend of gin, curry leaf syrup, lemon, and soda water
  • Ocean Breeze: Vodka infused with butterfly pea flower, peach schnapps, pineapple, and coconut syrup
  • Green Kooddoo: Rum mixed with Malibu, pandan leaf juice, pineapple, and coconut syrup
  • Mirus Rita: A spicy twist on the classic margarita using chili-infused Maldivian tequila
  • Coco Kurumba: Whisky combined with tamarind juice, coconut milk, and passion fruit syrup

These drinks add an extra layer to the island experience and let guests taste Maldivian flavors in a completely new way.

More Than a Vacation: A Cultural Journey

If you visit for Eid or explore Maldivian culture at any time, Mercure Maldives Kooddoo offers more than a stay. In fact, the resort invites guests to experience the Maldives as a vibrant, living culture, full of stories, flavors, and traditions that stay with you long after the trip ends.

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