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AirAsia is Strong, Remains Firmly Focused on the Future and Serving You. A Message by Tony Fernandes

Tony fernandes, CEO of AirAsia provides a statement to its staff and customers
AirAsia is among the few airlines across the world that has chosen to keep all of its staff amidst the global crisis.

AirAsia is among the few airlines across the world that has chosen to keep all of its staff amidst the global crisis. COVID-19 took a major toll on the aviation industry which has led most airlines to ground their fleet.

On 11th April 2020, Tony Fernandes, Chief Executive Officer of AirAsia Group released a statement addressing the situation. In his statement, Tony urges customers to accept AirAsia credit instead of opting for refunds. He also mentioned that more than 80 percent of the customers had chosen AirAsia credit. Instead of refunds and extended his appreciation for them.

The AirAsia credit comes with a 365-day validity, allowing passengers to change flight dates for an unlimited number of times. The airline accepts requests for refunds on a case by case basis as well. However, according to Tony’s statement. Due to the overwhelming number of requests received, the refunding process may take 12 to 16 weeks.

I know many of you have expressed frustration with not receiving a refund for your flights but I encourage you to accept a credit as a good alternative. More than 80 percent of you have accepted our credit offer and we truly appreciate this. Please know that our policy is in line with many operators in the travel industry and reflects our focus on coming out the other side of this difficult period and flying with you again as soon as possible. We have ensured that we adhere to all regulations and requirements of respective governments and consumer authorities and believe this is the best solution. You are among the over 600 million guests who have flown AirAsia and can’t wait to fly with you again once this is over.

Tony Fernandes , Chief Executive Officer of AirAsia Group

Tens of thousands of staff depending on the business for their livelihoods and well being. The decision to retain the staff had to be made. Tony, along with the Chairman Kamarudin Meranun, has decided not to take salaries during this period. In order to share the impact of the pandemic, the staff accepted temporary pay reductions ranging from 15% to 75% depending on seniority.

I also want to express my heartfelt thanks and appreciation to all of you for your loyalty to AirAsia and I hope that you and your loved ones are healthy and well throughout this trying time. I’m truly sorry that many of your travel plans have been affected.”

Tony Fernandes , Chief Executive Officer of AirAsia Group

Furthermore, Tony stated that the AirAsia team is working around the clock to provide assistance to the customers. Live agents are available for customer enquiries 24/7 through LiveChat, Facebook Messenger, Twitter & WeChat.

In spite of all the challenges, Tony assured that AirAsia is strong and remains firmly focused on the future. The aviation industry being greatly affected by the surge of COVID-19. Tony reassured that once this is over, the airline will be back stronger, and making sure everyone can fly again.

Feature photo by Astroawani

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JOALI Maldives Unveils Easter Celebrations Where Wonders Soar

JOALI Maldives family holiday

JOALI Maldives, the Maldives’ premier art-immersive destination, will launch its Easter celebrations for 2025 under the theme “Where Wonders Soar.” This captivating concept draws inspiration from the Painted Lady Butterfly, renowned for its incredible migrations to the world’s far-flung corners. Guests are invited to embrace their own transformative journey of freedom and exploration during this Easter season, which will take place from April 11th to 21st, 2025. With an array of festive activities, the island promises an immersive experience that will ignite curiosity, foster creativity, and inspire connections among guests of all ages.

Shifaz Hassan, the General Manager of JOALI Maldives, expresses excitement about the upcoming event, saying:

“We look forward to welcoming new and returning guests to our Island of Joy, to find beauty in hidden places with their loved ones this Easter season. For an experience unlike any other in the destination, our art-immersive island and the specialty programming allows guests of all ages the opportunity to explore the island’s endless creative possibilities in their own way.”

Gourmet Easter Experiences: Chef Gonzo Jimenez and Chef Alex Webb

A key highlight of JOALI Maldives’ Easter celebrations is the arrival of world-renowned pastry chef and chocolatier Chef Gonzo Jimenez. Known for his work on Netflix’s “Bakesquad” and his commitment to sustainability, Chef Jimenez will lead a week-long residency from April 16th to 23rd. Guests will have the unique opportunity to learn the art of chocolate-making and savor indulgent desserts inspired by the Painted Lady Butterfly theme. Highlights of his residency will include chocolate masterclasses for both children and adults, as well as the chance to enjoy a limited-time dessert curated by Chef Jimenez himself, ensuring an Easter experience filled with sweetness and artistry.

Additionally, the resort will welcome back acclaimed chef Alex Webb, a trailblazer in the culinary world and winner of BBC’s MasterChef: The Professionals. From April 19th to 21st, Chef Webb will present a specially designed five-course menu, bringing his signature bold flavors and inventive cooking techniques to the island. His “Flavours of Joy Gourmet Dinner” promises to be a highlight of the Easter festivities, offering an unforgettable dining experience.

Curated Activities and Experiences for All Ages

Art and Creativity: As an art-immersive island, JOALI offers guests a chance to participate in eco-friendly art classes that focus on recycling and sustainability. Guests can try their hands at ceramic crafting, transforming recycled glass bottles into hand-painted vases, or creating spring-inspired artwork in the “Spring Reflections” class. Additionally, other activities will include fluid painting, Easter egg and chocolate bunny decorating, and exploring the island’s butterfly sanctuaries.

Culinary Delights: Beyond Chef Webb’s exquisite five-course meal, guests can enjoy a special Easter breakfast and an extravagant buffet-style Easter Feast, featuring both signature JOALI dishes and beloved holiday classics. Throughout the week, guests can also look forward to themed dinners such as Good Friday breakfast, Sundowner Reception, Sushi by the Sea, and the indulgent “Love of Levant” six-course wine-paired dinner. Moreover, other culinary experiences include a Street Food Fiesta, an Old World Wine Dinner, and a five-course feast at the resort’s over-water Japanese-Peruvian restaurant, Tastes of Soake.

Adventure and Exploration: Guests can make the most of JOALI’s stunning natural surroundings by embarking on various land and sea adventures. From the serene “Seas of Gold” sunset cruise to exhilarating jet-skiing and efoil electric board experiences, there’s no shortage of excitement. Families can also join in on the fun with a variety of challenges, including the Easter Football Cup game.

Wellness Retreats: JOALI BEING, the resort’s wellness destination, will offer an array of wellness experiences, designed to align with the themes of rebirth, wonder, and transformation. Guests can engage in mindfulness activities such as gratitude meditation, cacao ceremonies, and various yoga classes, including aerial yoga and Yin Yoga.

Children’s Easter Adventures at the Muramas Kids Club

Families are sure to find joy in the many activities planned for younger guests at the Muramas Kids Club. This Easter, children will be entertained by a host of imaginative adventures, including:

  • Rainbow Doodles: A creative activity where children can decorate Easter-themed items like eggs and bunnies, using colorful markers to express their artistic flair.
  • Easter Bunny Quest: A fun-filled family Easter egg hunt, where the whole family can join in the excitement and track down hidden treasures with the Easter Bunny.
  • Floating Fun: A bubble party on the beach, where children can chase and pop shimmering bubbles of all sizes, bringing endless joy.
  • Galactic Explorers: Stargazing with the resort’s in-house astronomer, giving kids the chance to explore the night sky and observe planets, constellations, and more.
  • Movie Under the Stars: A magical evening spent watching a movie on the beach, surrounded by the soothing sounds of the waves and the sparkle of the night sky.

The JOALI Maldives Experience: A Celebration of Joy and Sustainability

JOALI Maldives continues to lead the way in luxury travel with its unique blend of elegance, creativity, and commitment to sustainability. The resort’s philosophy of joie de vivre—the joy of living—shines through in every aspect of the guest experience, from its beautifully crafted over-water and beach villas to its bespoke services, including the personal touch of a “Jadugar” for each guest. With a strong dedication to environmental responsibility, JOALI Maldives offers an exceptional experience, combining innovative dining, immersive art programs, and its holistic wellness destination, JOALI BEING Cure, to redefine what luxury truly means.

mAs the resort welcomes guests this Easter and beyond, JOALI Maldives promises an extraordinary retreat that goes beyond relaxation. Guests are invited to immerse themselves in a world of creativity, adventure, and indulgence, all while making lasting memories and experiencing transformative moments. Whether exploring the island’s artistic offerings, indulging in unique culinary delights, or enjoying family-friendly activities, JOALI Maldives ensures every visit is filled with joy and discovery, offering an unparalleled escape where luxury and sustainability coexist harmoniously.

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