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AirAsia is Strong, Remains Firmly Focused on the Future and Serving You. A Message by Tony Fernandes

Tony fernandes, CEO of AirAsia provides a statement to its staff and customers
AirAsia is among the few airlines across the world that has chosen to keep all of its staff amidst the global crisis.

AirAsia is among the few airlines across the world that has chosen to keep all of its staff amidst the global crisis. COVID-19 took a major toll on the aviation industry which has led most airlines to ground their fleet.

On 11th April 2020, Tony Fernandes, Chief Executive Officer of AirAsia Group released a statement addressing the situation. In his statement, Tony urges customers to accept AirAsia credit instead of opting for refunds. He also mentioned that more than 80 percent of the customers had chosen AirAsia credit. Instead of refunds and extended his appreciation for them.

The AirAsia credit comes with a 365-day validity, allowing passengers to change flight dates for an unlimited number of times. The airline accepts requests for refunds on a case by case basis as well. However, according to Tony’s statement. Due to the overwhelming number of requests received, the refunding process may take 12 to 16 weeks.

I know many of you have expressed frustration with not receiving a refund for your flights but I encourage you to accept a credit as a good alternative. More than 80 percent of you have accepted our credit offer and we truly appreciate this. Please know that our policy is in line with many operators in the travel industry and reflects our focus on coming out the other side of this difficult period and flying with you again as soon as possible. We have ensured that we adhere to all regulations and requirements of respective governments and consumer authorities and believe this is the best solution. You are among the over 600 million guests who have flown AirAsia and can’t wait to fly with you again once this is over.

Tony Fernandes , Chief Executive Officer of AirAsia Group

Tens of thousands of staff depending on the business for their livelihoods and well being. The decision to retain the staff had to be made. Tony, along with the Chairman Kamarudin Meranun, has decided not to take salaries during this period. In order to share the impact of the pandemic, the staff accepted temporary pay reductions ranging from 15% to 75% depending on seniority.

I also want to express my heartfelt thanks and appreciation to all of you for your loyalty to AirAsia and I hope that you and your loved ones are healthy and well throughout this trying time. I’m truly sorry that many of your travel plans have been affected.”

Tony Fernandes , Chief Executive Officer of AirAsia Group

Furthermore, Tony stated that the AirAsia team is working around the clock to provide assistance to the customers. Live agents are available for customer enquiries 24/7 through LiveChat, Facebook Messenger, Twitter & WeChat.

In spite of all the challenges, Tony assured that AirAsia is strong and remains firmly focused on the future. The aviation industry being greatly affected by the surge of COVID-19. Tony reassured that once this is over, the airline will be back stronger, and making sure everyone can fly again.

Feature photo by Astroawani

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Experience the Thrill of Summer with the Family Fun Summer Package at Sheraton Maldives!

Summer is almost here and Sheraton Maldives Full Moon Resort & Spa is inviting families to experience the breathtaking paradise of the Maldives. Travellers can now explore the thrill of summer and more at Sheraton Maldives with the ‘Family Fun Summer’ Package. If you were thinking about booking a family trip this one is perfect for you. With this amazing package children under 12 dine and stay for free! Families can also immerse themselves in a host of specially curated experiences. This includes educational kids club programs, coral propagation activities, as well as culinary and wellness journeys, all-embracing sustainable travel and catering to eco-conscious travellers.

Families planning a tropical getaway this summer can look forward to exciting adventures at Sheraton Maldives Full Moon Resort & Spa. The five-star resort welcomes families to explore the natural splendour of North Male Atoll on the private island of Furanafushi. Guests can choose from a range of premium villas and overwater bungalows that feature breathtaking views of the lush gardens, pristine white-sand beaches, shimmering blue lagoon, or the Indian Ocean.

Explore the Signature Side by Side Family Program this Summer

Guests can delve into the resort’s signature ‘Side by Side’ Family Program, designed to create memorable moments that bring families together. From cooking classes, mom and daughter face mask making, and Maldivian palm weaving to engaging fun games, ‘Side By Side’ promises cherished memories for families. The resort boasts seven restaurants and bars, each offering a variety of delectable menus sourced with fresh organic produce from Chef Garden and Furana Organic Garden, perfect for families.

A Touch of Sustainability with the Adopt a Coral Activity!

Guests are also invited to participate in the ‘Adopt A Coral’ – coral planting activity led by the resident Marine Biologist and learn about coral propagation to help grow new colonies in the resort’s lagoon. This program, part of Good Travel with Marriott Bonvoy, allows guests to create meaningful travel experiences. Families can enjoy a guided snorkelling tour or join a dolphin cruise on a traditional Maldivian Cruise Dhoni.

Enjoy More with the Family Fun Summer Package

With the ‘Family Fun Summer’ package, guests can savour daily breakfasts and buffet dinners. This includes Feast Restaurant or you can enjoy three-course à la carte meals at select restaurants. Kids will receive a special welcome amenity, and children under 12 can stay and dine for free. Additionally, complimentary access to the Kid’s Club is provided for children ages 4 to 12. The resort is conveniently accessible by a complimentary 15-minute speedboat ride, ensuring a stress-free journey for families.

Guests can reserve their extraordinary summer retreat before May 31, 2024. This is valid for stays until September 30, 2024. With this, guests can enjoy other benefits such as daily breakfasts and dinners, and complimentary access to the gym and kids’ club. Moreover, guests can also enjoy non-motorized water sports activities. For more information, visit the website at or book the Family Fun Summer package here. Marriott Bonvoy members can seamlessly earn and redeem their points on stays and experiences at the resorts. 

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