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AirAsia is Strong, Remains Firmly Focused on the Future and Serving You. A Message by Tony Fernandes

Tony fernandes, CEO of AirAsia provides a statement to its staff and customers
AirAsia is among the few airlines across the world that has chosen to keep all of its staff amidst the global crisis.

AirAsia is among the few airlines across the world that has chosen to keep all of its staff amidst the global crisis. COVID-19 took a major toll on the aviation industry which has led most airlines to ground their fleet.

On 11th April 2020, Tony Fernandes, Chief Executive Officer of AirAsia Group released a statement addressing the situation. In his statement, Tony urges customers to accept AirAsia credit instead of opting for refunds. He also mentioned that more than 80 percent of the customers had chosen AirAsia credit. Instead of refunds and extended his appreciation for them.

The AirAsia credit comes with a 365-day validity, allowing passengers to change flight dates for an unlimited number of times. The airline accepts requests for refunds on a case by case basis as well. However, according to Tony’s statement. Due to the overwhelming number of requests received, the refunding process may take 12 to 16 weeks.

I know many of you have expressed frustration with not receiving a refund for your flights but I encourage you to accept a credit as a good alternative. More than 80 percent of you have accepted our credit offer and we truly appreciate this. Please know that our policy is in line with many operators in the travel industry and reflects our focus on coming out the other side of this difficult period and flying with you again as soon as possible. We have ensured that we adhere to all regulations and requirements of respective governments and consumer authorities and believe this is the best solution. You are among the over 600 million guests who have flown AirAsia and can’t wait to fly with you again once this is over.

Tony Fernandes , Chief Executive Officer of AirAsia Group

Tens of thousands of staff depending on the business for their livelihoods and well being. The decision to retain the staff had to be made. Tony, along with the Chairman Kamarudin Meranun, has decided not to take salaries during this period. In order to share the impact of the pandemic, the staff accepted temporary pay reductions ranging from 15% to 75% depending on seniority.

I also want to express my heartfelt thanks and appreciation to all of you for your loyalty to AirAsia and I hope that you and your loved ones are healthy and well throughout this trying time. I’m truly sorry that many of your travel plans have been affected.”

Tony Fernandes , Chief Executive Officer of AirAsia Group

Furthermore, Tony stated that the AirAsia team is working around the clock to provide assistance to the customers. Live agents are available for customer enquiries 24/7 through LiveChat, Facebook Messenger, Twitter & WeChat.

In spite of all the challenges, Tony assured that AirAsia is strong and remains firmly focused on the future. The aviation industry being greatly affected by the surge of COVID-19. Tony reassured that once this is over, the airline will be back stronger, and making sure everyone can fly again.

Feature photo by Astroawani

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The Westin Maldives Empowers Local Youth for Ocean Conservation

Westin Maldives partners with local youth and Christian Redl to combat marine pollution through beach cleanups and awareness sessions.

The Westin Maldives Miriandhoo Resort actively promotes sustainability and community engagement. On 27 October 2024, the resort collaborated with Marriott Bonvoy Moments and twelve-time world record freediver Christian Redl. Together, they hosted an inspiring island cleanup and a plastic pollution awareness session at Maalhos Island. This event successfully gathered over 70 local school students. It empowered them to confront the urgent issue of marine pollution in the Maldives.

Vijay Kumar, the General Manager of The Westin Maldives Miriandhoo Resort, stated,

“We are incredibly proud to collaborate with Christian Redl and the community of Maalhos Island to inspire a new generation of environmental stewards. This event aligns with our resort’s mission to foster a deeper connection between our guests, the local community, and the ocean that surrounds us. By educating the youth on the importance of ocean conservation, we hope to contribute to long-term, sustainable change in the Maldives.”

During the session, Christian Redl, founder of the non-profit 7Oceans, shared crucial insights into global ocean challenges. He discussed topics like coral bleaching, ghost nets, and plastic waste pollution. His expertise illuminated critical environmental issues facing Baa Atoll, the Maldives’ first UNESCO Biosphere Reserve. This extraordinary area showcases rare pink hydrozoan corals and seasonal gatherings of manta rays and whale sharks in Hanifaru Bay.

Moreover, the event partnered with USAID’s Ocean Plastics Reduction Activity. This partnership garnered enthusiastic support from the Maalhos community, particularly its youth. Participants engaged in an educational beach cleanup, where they learned to identify and categorize marine litter. This hands-on experience equipped them with valuable data collection skills. It also deepened their understanding of plastic pollution’s impact on marine ecosystems.

Justin DiVenanzo, the Acting Mission Director for USAID Sri Lanka and Maldives, stated,

“USAID is committed to sustainable, locally-driven solutions that enhance environmental resilience and expand economic opportunities for Maldivian communities. By uniting with The Westin Maldives Miriandhoo Resort, Maldives Freediving Association, and the Maalhos community, we’re not only helping safeguard the marine environment but also equipping the next generation with the knowledge and inspiration needed to protect these precious ecosystems.”

Following the cleanup, Redl conducted an interactive session focused on plastic awareness. Participants eagerly presented their findings, categorizing waste materials, including beverage containers and food packaging. These engaging discussions stressed how individual actions can significantly influence ocean preservation. They upheld the community’s need for sustainable practices to protect the marine environment.

Through its collaboration with Christian Redl and engagement with the Maalhos community, The Westin Maldives Miriandhoo Resort champions ocean conservation. The resort emphasizes sustainability in every aspect of the guest experience, ensuring that both visitors and locals benefit from these vital efforts.

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