Qatar Airways has introduced a new commercial policy in order to provide customers with maximum flexibility in their travel plans. With the recent outbreak of COVID-19, the new commercial policy will provide the passengers of Qatar Airways with confidence and peace of mind while booking their flights.
The commercial policy will allow passengers who have already booked or will be booking flights till 30th June 2020 to change their travel plans for free by either altering the dates of the booking or exchanging their tickets for a travel voucher valid for an year. The changes need to be made three days prior to the departure.
The safety, security and good health of our passengers and employees is our highest priority. Although we maintain the very highest standards of hygiene across all parts of the business, we recognise that some passengers may wish to alter their existing travel plans. We hope this new policy, alongside our robust hygiene practices and safety record, will allow our passengers to travel with confidence.”
Qatar Airways Group Chief Executive, Mr. Akbar Al Bakar said
Terms and conditions for the policy:
- Valid for any of Qatar Airways’ published fares only purchased either directly from QR or through Travel Agents.
- Change Fees will be waived if reservations are changed at least 3 days prior to the departure. Fare difference may apply.
- Travel Voucher – Reissue unutilized value for a voucher “To be used for future travel”. This voucher will be valid for one year from its issuance date. Refund penalty shall be waived if cancellations are done at least 3 days prior to departure.
Qatar Airways has always maintained the highest possible standards of hygiene by regularly disinfecting the aircraft, using products recommended by the International Air Transport Association (IATA) and the World Health Organisation (WHO), and robust staff training. Furthermore, Qatar Airways’ aircraft comprises of the most advanced air filtration systems equipped with industrial-size HEPA filters which remove 99.97% of viral and bacterial contaminants from re-circulated air, providing the most effective protection against infection.
Qatar Airways is a multiple award-winning airline operating a modern fleet of over 250 aircraft, flying to more than 170 destinations across the world.
