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Exclusive: Qaisar Naseem, General Manager at Paradise Island Resort

Qaisar Naseem, group general manager at villa hotels
We caught up with Qaisar Naseem to find out how Paradise Island Resort adjusted to the new normal to deliver seamless service to guests.

Villa Hotels & Resorts is known for its exquisite collection of resorts. The high standards of service and experience holidaymakers find at the property is possible due to the hardworking team behind the company. Villa Resorts’ property, Paradise Island Resort General Manager, Qaisar Naseem oversees every aspect of operations at the resort. Furthermore, Qaisar ensures that Villa Hotels uphold its standards and deliver quality service.

MVHOTELS.Travel caught up with Qaisar Naseem to find out how Villa Hotels & Resorts and Paradise Island Resort has adjusted to the new normal and continue to seamlessly deliver service to holidaymakers.

1. Could you briefly tell us about the new offerings at the resort with the reopening?

Qaisar: With the situation we all faced, we planned to keep our staff active and engaged. We have utilized all the resources available here at the resort. Likewise, at Paradise Island Resort, we introduced two new room categories and a fantastic kids club.

We are also doing a lot of other renovations at the moment which includes one of the biggest swimming pools in the Maldives. And In regards to the safety of our resorts post-resort reopening, we’re following HPA guidelines, the SOP’s imposed by the Tourism Ministry of Maldives, and our own in-house SOP’s to ensure our guests’ safety and comfort throughout their stay with us.

2. What’s your opinion on how to provide quality customer service?

Qaisar: It’s very simple. There are two things we need to focus on; guests and staff. We have to understand the needs of our guests and cater accordingly. Moreover, we also have to understand our staff. Their feelings; and treat them like a family. Because they are our family. A happy staff will make customers happy.

3. What is it like to be a part of Villa Hotels?

Qaisar: I am very proud to be a part of this team. This is a platform that gives opportunities for locals to uplift themselves and thrive. I have friends and colleagues, who today are in very higher positions; in the government and as well as in other hotels throughout this industry.

4. Tell us about the safety practices at the resort in terms of guests’ arrival and experience.

Qaisar: When our guests arrive in the Maldives, they are brought to the resort directly in a speed boat from Velana International Airport. So in terms of transportation, it is very safe. Our resorts are geographically isolated. Thus, making the Maldives really safe. Furthermore, our villas here at paradise Island resort are distanced and we organize experiences and other activities for our guests in a way that maintains social distancing, focusing on guest healthcare and wellbeing.

5. What do you think is the most important quality to uphold as a team leader?

Qaisar: In order to be successful in this industry the most important quality that we need is punctuality and be humble. Because that’s what defines hospitality.

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Sun Siyam Olhuveli Maldives Promotes Akshit Dhar to Front Office Manager

Sun Siyam Olhuveli Maldives announces Akshit Dhar’s promotion to the role of Front Office Manager. Akshit, who joined the resort in 2023 as Assistant Front Office Manager, has quickly established himself as a leader in operations and guest satisfaction. He has streamlined check-in and check-out processes, improved operational efficiencies, and elevated the overall guest experience.

In his new role, Akshit will focus on refining front office operations with innovative solutions. He aims to create a seamless guest journey by enhancing personalization and improving team development. His leadership will prioritize operational efficiency and uphold the resort’s world-class hospitality standards.

Mohamed Ali, Director of Operations at Sun Siyam Olhuveli, expresses strong confidence in Akshit’s leadership. He states:

“Akshit has proven to be an asset to our team, consistently delivering operational excellence and guest satisfaction. His dedication, problem-solving abilities, and commitment to service make him the ideal choice for this role. We are excited to see him lead the Front Office team and further enhance the guest experience at Sun Siyam Olhuveli.”

Akshit brings significant experience from his tenure at Marriott International, where he worked at multiple locations across India. Since joining Sun Siyam Olhuveli Maldives, he has implemented a guest feedback system, improved interdepartmental collaboration, and led upselling strategies that have boosted both service quality and revenue.

The resort congratulated Akshit Dhar on his well-earned promotion. As the resort focuses on innovation and delivering exceptional hospitality, Akshit’s leadership will be instrumental in shaping the resort’s future growth.

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