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Exclusive: Qaisar Naseem, General Manager at Paradise Island Resort

Qaisar Naseem, group general manager at villa hotels
We caught up with Qaisar Naseem to find out how Paradise Island Resort adjusted to the new normal to deliver seamless service to guests.

Villa Hotels & Resorts is known for its exquisite collection of resorts. The high standards of service and experience holidaymakers find at the property is possible due to the hardworking team behind the company. Villa Resorts’ property, Paradise Island Resort General Manager, Qaisar Naseem oversees every aspect of operations at the resort. Furthermore, Qaisar ensures that Villa Hotels uphold its standards and deliver quality service.

MVHOTELS.Travel caught up with Qaisar Naseem to find out how Villa Hotels & Resorts and Paradise Island Resort has adjusted to the new normal and continue to seamlessly deliver service to holidaymakers.

1. Could you briefly tell us about the new offerings at the resort with the reopening?

Qaisar: With the situation we all faced, we planned to keep our staff active and engaged. We have utilized all the resources available here at the resort. Likewise, at Paradise Island Resort, we introduced two new room categories and a fantastic kids club.

We are also doing a lot of other renovations at the moment which includes one of the biggest swimming pools in the Maldives. And In regards to the safety of our resorts post-resort reopening, we’re following HPA guidelines, the SOP’s imposed by the Tourism Ministry of Maldives, and our own in-house SOP’s to ensure our guests’ safety and comfort throughout their stay with us.

2. What’s your opinion on how to provide quality customer service?

Qaisar: It’s very simple. There are two things we need to focus on; guests and staff. We have to understand the needs of our guests and cater accordingly. Moreover, we also have to understand our staff. Their feelings; and treat them like a family. Because they are our family. A happy staff will make customers happy.

3. What is it like to be a part of Villa Hotels?

Qaisar: I am very proud to be a part of this team. This is a platform that gives opportunities for locals to uplift themselves and thrive. I have friends and colleagues, who today are in very higher positions; in the government and as well as in other hotels throughout this industry.

4. Tell us about the safety practices at the resort in terms of guests’ arrival and experience.

Qaisar: When our guests arrive in the Maldives, they are brought to the resort directly in a speed boat from Velana International Airport. So in terms of transportation, it is very safe. Our resorts are geographically isolated. Thus, making the Maldives really safe. Furthermore, our villas here at paradise Island resort are distanced and we organize experiences and other activities for our guests in a way that maintains social distancing, focusing on guest healthcare and wellbeing.

5. What do you think is the most important quality to uphold as a team leader?

Qaisar: In order to be successful in this industry the most important quality that we need is punctuality and be humble. Because that’s what defines hospitality.

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Hulhule Island Hotel and Madifushi Private Island Strengthen Teams with Key New Appointments

Hulhule Island Hotel and Madifushi Appoint New Leaders

Hulhule Island Hotel and Madifushi Private Island recently made exciting new additions to their teams, further reinforcing their commitment to providing exceptional hospitality and operational expertise in the Maldives.

A New Leader in the Kitchen at Hulhule Island Hotel

At Hulhule Island Hotel, Chef Ismail Naseer has taken on the role of Executive Sous Chef. Chef Ismail’s journey with the hotel is remarkable—he started as a Commis I and, over time, rose through the ranks thanks to his hard work and passion for the culinary arts. His dedication has earned him several awards, including first-place finishes at prestigious national culinary competitions.

Chef Ismail extends his culinary expertise beyond the kitchen. He is also a certified culinary judge with the World Association of Chefs’ Societies. Before returning to Hulhule Island Hotel, Chef Ismail served as the Sous Chef at Skyfall Lounge & Restaurant, where he further honed his leadership skills. Now, back at Hulhule, he’s ready to bring even more creativity and excellence to the hotel’s dining experiences.

Enhancing Operations at Madifushi Private Island

Meanwhile, at Madifushi Private Island, Ahmed Aneel has joined the team as the new Assistant Transport Manager. Aneel is no stranger to the hospitality industry. He began his career in transport management at Kuramathi Island Resort and Spa. His experience grew at VARU By Atmosphere Hotels & Resorts, as well as Oblu Xperience Ailafushi and Oblu Select Lobigili.

With a strong background in logistics, scheduling, and transport operations, Aneel’s expertise will be key in improving the guest experience at Madifushi. He will focus on streamlining operations and ensuring smooth transportation for guests, which is crucial for creating seamless stays on the island.

A Commitment to Nurturing Local Talent

Ali Shakir, the Group General Manager, shared his excitement about the new appointments.

“We are proud to welcome both Chef Ismail and Aneel to our properties. Their individual journeys are a true testament to the strength and promise of Maldivian hospitality talent. With proven track records of consistently going over and above to deliver nothing but the best, I believe these two leaders embody our ongoing commitment to nurturing local professionals and elevating the standard of service across our hotel and resort.”

Both Chef Ismail and Aneel have already begun their roles and are ready to make a real impact on their teams and the overall guest experience at the properties.

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