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Velana International Airport receives ‘The Voice of the Customer’ Recognition

Aerial view of flights at Velana International Airport
Velana International Airport (VIA) received ‘The Voice of the Customer’ recognition from Airports Council International (ACI).

Velana International Airport (VIA) received ‘The Voice of the Customer’ recognition from Airports Council International. The certificate is a testament to VIA’s efforts and commitment in prioritizing customers voice regardless of the unprecedented pandemic in 2020.

The recognition from ACI recognizes that VIA demonstrated relentless effort in gathering passenger feedback to better understand their customers in 2020. Likewise, according to ACI, 140 airports have been recognized around the world.

‘The Voice of the Customer’ recognition is for airports which demonstrated significant efforts in gathering passenger feedback through the Airport Service Quality (ASQ) programme to help them better understand their customers during the pandemic. To qualify, an airport member must have collected 3 or more quarters of data. It is separate from the world-renowned ASQ awards.

A statement by ACI read.

The Airport Service Quality programme is the world’s leading airport customer experience measurement and benchmarking programme. The ASQ Departures programme measures passengers’ satisfaction across 34 key performance indicators. More than half of the world’s travellers pass through an ASQ airport.

The Voice of the Customer certification
The Voice of the Customer recognition Velana International Airport received from Airports International Council
Image: Velana International Airport via Twitter

Earlier this year, the Maldives Airports Company Limited (MACL) received the ISAGO, the Safety Audit for Ground Operations by International Air Transport Aviation (IATA) for the third constructive time. As a Ground Service Provider of Velana International Airport, MACL achieved the certification in 2016, 2018 and 2020 as well.

Also read: Maldives Records 92,103 Tourist Arrivals in January 2021

The company accomplished the requirements of ISAGO certification after an intense audit carried out by IATA in areas of Organization and Management (ORM), Load Control (LOD), Passenger & Baggage Handling (PAB), Aircraft Handling & Loading (HDL), Aircraft ground Movement (AGM), Cargo & Mail Handling (CGM).

Feature image by Velana International Airport via Twitter

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Canareef Resort Maldives Welcomes Leandra Worrell Carrington as Assistant Training Manager

Canareef Resort Maldives announces Leandra Worrell Carrington as Assistant Training Manager

Canareef Resort Maldives has appointed Leandra Worrell-Carrington as its new Assistant Training Manager, effective September 2024. This appointment marks a significant step for the resort as it strengthens its internal operations and improves the overall guest experience by incorporating innovative training methods and fresh perspectives.

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Leandra joins Canareef with a strong academic background and a diverse career in the hospitality industry. She holds a Bachelor’s Degree in Hotel Management from the University of the West Indies, as well as a Master’s in International Hospitality Management from the University of Derby. These qualifications, combined with her professional journey, make her a well-rounded addition to the resort’s leadership team.

Throughout her career, Leandra has excelled in various roles, including Accounts, Food and Beverage, Housekeeping, and passenger services in the airline industry. Since 2019, however, she has focused on Training and Development, working with some of the most well-known brands in hospitality, including The Palace Hotel Buxton, Sandals Royal Barbados, CROSSROADS Maldives, Soneva Jani, Royalton Grenada, and Six Senses La Sagesse.

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In her new role, Leandra aims to foster an environment of inclusivity and empowerment, where team members feel encouraged to learn, grow, and contribute to the resort’s success. “My primary goal is to create a warm and inclusive environment where each team member feels empowered to grow and contribute to our collective success,” she shared. Furthermore, her passion for professional growth also drives her to pursue the CIPD Level 7 Advanced Diploma in Strategic Learning & Development.

For Canareef Resort Maldives, this strategic appointment represents an investment in its workforce, aiming to elevate both guest satisfaction and operational performance. With Leandra’s extensive experience in enhancing workplace culture and operational efficiency, the resort is confident that she will drive meaningful change and uphold its commitment to excellence.

As Canareef Resort Maldives continues to establish itself as one of the Maldives’ premier destinations, the resort’s addition of Leandra highlights its commitment to investing in its people, nurturing talent, and consistently raising the standards of tropical hospitality. Consequently, this move solidifies their vision for long-term success and growth in the industry.

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