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Velana International Airport receives ‘The Voice of the Customer’ Recognition

Aerial view of flights at Velana International Airport
Velana International Airport (VIA) received ‘The Voice of the Customer’ recognition from Airports Council International (ACI).

Velana International Airport (VIA) received ‘The Voice of the Customer’ recognition from Airports Council International. The certificate is a testament to VIA’s efforts and commitment in prioritizing customers voice regardless of the unprecedented pandemic in 2020.

The recognition from ACI recognizes that VIA demonstrated relentless effort in gathering passenger feedback to better understand their customers in 2020. Likewise, according to ACI, 140 airports have been recognized around the world.

‘The Voice of the Customer’ recognition is for airports which demonstrated significant efforts in gathering passenger feedback through the Airport Service Quality (ASQ) programme to help them better understand their customers during the pandemic. To qualify, an airport member must have collected 3 or more quarters of data. It is separate from the world-renowned ASQ awards.

A statement by ACI read.

The Airport Service Quality programme is the world’s leading airport customer experience measurement and benchmarking programme. The ASQ Departures programme measures passengers’ satisfaction across 34 key performance indicators. More than half of the world’s travellers pass through an ASQ airport.

The Voice of the Customer certification
The Voice of the Customer recognition Velana International Airport received from Airports International Council
Image: Velana International Airport via Twitter

Earlier this year, the Maldives Airports Company Limited (MACL) received the ISAGO, the Safety Audit for Ground Operations by International Air Transport Aviation (IATA) for the third constructive time. As a Ground Service Provider of Velana International Airport, MACL achieved the certification in 2016, 2018 and 2020 as well.

Also read: Maldives Records 92,103 Tourist Arrivals in January 2021

The company accomplished the requirements of ISAGO certification after an intense audit carried out by IATA in areas of Organization and Management (ORM), Load Control (LOD), Passenger & Baggage Handling (PAB), Aircraft Handling & Loading (HDL), Aircraft ground Movement (AGM), Cargo & Mail Handling (CGM).

Feature image by Velana International Airport via Twitter

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MIC Group Appoints Mohamed Nisham as Chief Financial Controller

Chief Financial Controller Mohamed Nisham Joins MIC Group

MIC Group announces the appointment of Mohamed Nisham as its new Chief Financial Controller, a strategic move aimed at enhancing the company’s financial operations. Nisham, a seasoned professional in financial management within the hospitality sector, brings significant expertise in areas such as financial strategy, automation, and improving operational processes. In his new role, he will oversee the financial operations across all business divisions, working to ensure both growth and financial stability for the company.

Ali Shakir, Group General Manager at MIC Group, expresses his enthusiasm about the appointment, commenting:

“At MIC Group, we uphold a strong commitment to operational excellence, and Nisham’s appointment further strengthens our dedication to financial discipline and innovation. His proven expertise in financial automation and strategic budgeting will play a crucial role in optimizing our financial performance and driving sustainable growth.”

Nisham holds an MBA in Accounting & Finance from the University of Suffolk and has built a remarkable career in financial leadership within the luxury hospitality industry in the Maldives. His experience includes expertise in financial planning, cost control, and regulatory compliance. Prior to this role, Nisham served as the Financial Controller at Oaga Art Resort, where he played a key role in enhancing the resort’s financial structure. Additionally, his previous positions at Amilla Maldives and Anantara Kihavah Villas further highlight his skill in managing finances at high-profile luxury properties.

Sharing his thoughts on his new role, Nisham remarks:

“I am thrilled to be part of MIC Group and contribute to its ongoing growth and financial excellence. My focus will be on optimizing financial strategies, enhancing operational efficiency, and ensuring long-term sustainability. I look forward to collaborating with the talented team to refine our operations and create exceptional value.”

Known for its world-class service in the hospitality and catering sectors, MIC Group operates the Maldives Inflight Kitchen and provides catering for a range of international airlines and private jets. Additionally, the group manages Hulhule Island Hotel, the only hotel located at Velana International Airport, and Madifushi Private Island Maldives in Meemu Atoll.

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