Search
Close this search box.

Velana International Airport receives ‘The Voice of the Customer’ Recognition

Aerial view of flights at Velana International Airport
Velana International Airport (VIA) received ‘The Voice of the Customer’ recognition from Airports Council International (ACI).

Velana International Airport (VIA) received ‘The Voice of the Customer’ recognition from Airports Council International. The certificate is a testament to VIA’s efforts and commitment in prioritizing customers voice regardless of the unprecedented pandemic in 2020.

The recognition from ACI recognizes that VIA demonstrated relentless effort in gathering passenger feedback to better understand their customers in 2020. Likewise, according to ACI, 140 airports have been recognized around the world.

‘The Voice of the Customer’ recognition is for airports which demonstrated significant efforts in gathering passenger feedback through the Airport Service Quality (ASQ) programme to help them better understand their customers during the pandemic. To qualify, an airport member must have collected 3 or more quarters of data. It is separate from the world-renowned ASQ awards.

A statement by ACI read.

The Airport Service Quality programme is the world’s leading airport customer experience measurement and benchmarking programme. The ASQ Departures programme measures passengers’ satisfaction across 34 key performance indicators. More than half of the world’s travellers pass through an ASQ airport.

The Voice of the Customer certification
The Voice of the Customer recognition Velana International Airport received from Airports International Council
Image: Velana International Airport via Twitter

Earlier this year, the Maldives Airports Company Limited (MACL) received the ISAGO, the Safety Audit for Ground Operations by International Air Transport Aviation (IATA) for the third constructive time. As a Ground Service Provider of Velana International Airport, MACL achieved the certification in 2016, 2018 and 2020 as well.

Also read: Maldives Records 92,103 Tourist Arrivals in January 2021

The company accomplished the requirements of ISAGO certification after an intense audit carried out by IATA in areas of Organization and Management (ORM), Load Control (LOD), Passenger & Baggage Handling (PAB), Aircraft Handling & Loading (HDL), Aircraft ground Movement (AGM), Cargo & Mail Handling (CGM).

Feature image by Velana International Airport via Twitter

Ad - immaldives.com

Latest

Dusit Thani Maldives Celebrates Earth Day with Sustainable Initiatives!

Dusit Thani Maldives celebrated Earth Day with a series of initiatives aimed at promoting sustainability and environmental conservation. In honour of Earth Day, Dusit Thani Maldives implemented several eco-friendly practices, including:

  • Beach clean-up: Removing plastic waste and other debris to protect marine life.
  • Tree planting: Contributing to the resort’s efforts to create a greener environment and offset carbon emissions.
  • Sustainable dining: Restaurants showcased a special menu. Locally sourced, sustainable ingredients were featured.
  • Conservation awareness: Educational sessions and activities were hosted to raise awareness about environmental conservation.

These initiatives carried out by Dusit Thani Maldives are a part of the resort’s ongoing commitment to sustainability and eco-conscious practices. Dusit Thani Maldives has been setting an example for the hospitality industry. Not only has the resort taken measures to reduce waste, but they actively work towards conserving energy and protecting the environment as well. So far, Dusit Thani Maldives has implemented several initiatives to reduce its environmental impact and contribute to the well-being of the local ecosystem.

The measures include:
  • Energy efficiency: Dusit Thani Maldives has invested in energy-efficient systems and technologies.
  • Water conservation: Employing advanced water management strategies to minimize water consumption.
  • Marine conservation: Dusit Thani actively participates in marine conservation efforts including coral propagation programs in addition to regular reef clean-ups.
  • Community engagement: The resort also collaborates with local communities on education and sustainability projects.
  • Waste management: Dusit Thani Maldives also emphasises waste reduction, recycling, and responsible waste disposal practices.
Ad - immaldives.com
No more posts to show