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Velana International Airport receives ‘The Voice of the Customer’ Recognition

Aerial view of flights at Velana International Airport
Velana International Airport (VIA) received ‘The Voice of the Customer’ recognition from Airports Council International (ACI).

Velana International Airport (VIA) received ‘The Voice of the Customer’ recognition from Airports Council International. The certificate is a testament to VIA’s efforts and commitment in prioritizing customers voice regardless of the unprecedented pandemic in 2020.

The recognition from ACI recognizes that VIA demonstrated relentless effort in gathering passenger feedback to better understand their customers in 2020. Likewise, according to ACI, 140 airports have been recognized around the world.

‘The Voice of the Customer’ recognition is for airports which demonstrated significant efforts in gathering passenger feedback through the Airport Service Quality (ASQ) programme to help them better understand their customers during the pandemic. To qualify, an airport member must have collected 3 or more quarters of data. It is separate from the world-renowned ASQ awards.

A statement by ACI read.

The Airport Service Quality programme is the world’s leading airport customer experience measurement and benchmarking programme. The ASQ Departures programme measures passengers’ satisfaction across 34 key performance indicators. More than half of the world’s travellers pass through an ASQ airport.

The Voice of the Customer certification
The Voice of the Customer recognition Velana International Airport received from Airports International Council
Image: Velana International Airport via Twitter

Earlier this year, the Maldives Airports Company Limited (MACL) received the ISAGO, the Safety Audit for Ground Operations by International Air Transport Aviation (IATA) for the third constructive time. As a Ground Service Provider of Velana International Airport, MACL achieved the certification in 2016, 2018 and 2020 as well.

Also read: Maldives Records 92,103 Tourist Arrivals in January 2021

The company accomplished the requirements of ISAGO certification after an intense audit carried out by IATA in areas of Organization and Management (ORM), Load Control (LOD), Passenger & Baggage Handling (PAB), Aircraft Handling & Loading (HDL), Aircraft ground Movement (AGM), Cargo & Mail Handling (CGM).

Feature image by Velana International Airport via Twitter

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Enjoy Exclusive Seaplane Transfers to Hideaway Beach Resort & Spa with Maldivian

Hideaway Beach Resort & Spa partnered with Maldivian

1 November 2024 marked the launch of an exciting new partnership between Hideaway Beach Resort & Spa and Maldivian, the national airline of the Maldives. This collaboration aims to offer guests a seamless and luxurious travel experience. Starting from this date, Maldivian will handle all seaplane and domestic flight transfers, providing easy and direct access to the resort’s stunning location. As a result, guests will experience a smooth and effortless transition to their destination.

Guests can enjoy daily seaplane transfers, with more available during peak travel seasons. In addition, this partnership ensures that you will spend less time traveling and more time enjoying the idyllic island paradise. Whether you are arriving for a short getaway or a longer stay, this collaboration guarantees that your journey will be as memorable as the destination. Consequently, your vacation will begin the moment you board your flight.

The managing Director of Lily Hotels, Ahmed Hafeez commented on this partnership:

“We are thrilled to partner with Maldivian to elevate our guests’ arrival and departure experience. This collaboration ensures a smooth and luxurious transition, allowing guests to begin their unforgettable holiday the moment they step off the plane.”

When you arrive at Velana International Airport, the resort’s dedicated team will greet you. They will escort you to the exclusive Lily Hotels Lounge at the Noovilu Seaplane Terminal, where you can relax in comfort. Moreover, you will enjoy panoramic views of the Maldives, sip on complimentary refreshments, and use the free Wi-Fi while you wait for your transfer to the resort.

If you prefer domestic flights, Maldivian also offers transfers by air, giving you flexibility in your travel options. This ensures that your journey will be as convenient as possible, no matter your travel preferences. Thus, you can easily choose the transfer that best suits your needs.

Hideaway Beach Resort & Spa: The Ultimate Maldivian Escape

Once you arrive at the resort, you will see why Hideaway Beach Resort & Spa is one of the most exclusive getaways in the Maldives. Located in the pristine Haa Alifu Atoll, the resort offers the perfect balance of luxury, privacy, and natural beauty. It is renowned for its spacious villas, exceptional service, and world-class amenities, all set against the backdrop of lush tropical surroundings and crystal-clear waters. In the same vein, the resort provides a variety of experiences that cater to every guest’s desires.

Whether you are looking to unwind with a spa treatment, enjoy thrilling water sports, or explore the local underwater world, you will find something for everyone. What truly sets Hideaway apart is its commitment to providing personalized experiences, ensuring that you feel like a VIP. Additionally, the resort’s attentive staff guarantees that every detail is taken care of to make your stay unforgettable.

With the new partnership with Maldivian, you can enjoy a smooth and stress-free arrival, making the start of your stay as perfect as the rest of it.

This collaboration with Maldivian supports Hideaway Beach Resort & Spa’s vision for future growth. The upcoming expansion of Hanimaadhoo International Airport will increase accessibility and provide you with more travel options. Subsequently, this development will open up exciting opportunities for you to explore the less crowded, more natural side of the Maldives.

The northern Maldives, known for its untouched beauty, offers a tranquil escape away from the more developed tourist spots. With fewer crowds and an abundance of unspoiled nature, it is the perfect destination for those who want to experience the “Untouched Maldives.” Above all, the partnership with Maldivian ensures that getting there will be easier than ever.

For more information check out the Hideaway Beach Resort & Spa Brochure

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