Search
Close this search box.

Villa Air Launches Omnichannel Messaging to Ensure Guest Comfort and Experience

Villa Air launches Omnichannel messaging
Villa Air has launched Omnichannel messaging to create a seamless guest service across all channels and enhance guest experience.

Villa Air has launched Omnichannel messaging to create a seamless guest service across all channels and enhance the guest experience. This platform, which is now available for Villa Air guests, uses techniques that allow guests to reach and contact the airline through multiple popular social media channels. 

The use of ‘instant messaging’ to get a real-time response is a feature that can help to ease guest communication flow in today’s fast-paced world. Omnichannel communications platforms enhance the overall experience of the guests through a built-in messaging service, which leads to invaluable interactions between guests and staff, and helps to ensure the shaping of positive Villa Air guest experiences.

Mohamed Rishan, Manager of Strategic Planning and Corporate Communications

One can now access Villa Air on WhatsApp, Viber, Messenger, Instagram, Telegram, Twitter, and Email (sales@flyme.mv). The airline will add WeChat and LINE to this growing channel list once China’s international border opens. Our guests can visit: https://contact.flyme.mv/ to access popular social media channels and features. In addition, following the revamping of the website, features such as live chat, SMS, and Google Business Message, will be available for our guests to swiftly communicate from around the world.

Flyme currently boasts a fleet of four ATR aircraft consisting of one 72 seat ATR 72-600, two 68 seat ATR 72-500, and one 48 seat ATR 42-500. In addition to that, the airline uses its ATR 72-600 aircraft to serve the route between the Maldives and Sri Lanka as well.

Villa Air is a part of the Villa Group – which also manages the Villa Maamigili airport. The Villa Group also manages five resorts in the Maldives under Villa Hotels. The resorts include; Paradise Island Resort & Spa, Sun Island Resort & Spa, Holiday Island Resort & Spa, Royal Island Resort, and Fun Island Resort.

Feature image by Villa Air – Flyme
Ad - immaldives.com

Latest

Celebrate 8 Years of Luxury and Festive Fun at Cocoon Maldives

Cocoon Maldives Celebrates 8 Years

Cocoon Maldives by The Cocoon Collection is celebrating a significant milestone on 26th December 2024, as it marks its 8th anniversary. For nearly a decade, this luxurious resort has offered unforgettable experiences. Following its grand reopening in October, Cocoon Maldives introduced exciting new upgrades, creating the ideal environment for guests to enjoy the festive season in style.

A Revitalized Island Escape

Cocoon Maldives has undergone a remarkable transformation, adding several new features to elevate every guest’s stay. The resort now offers ten brand-new Lagoon Suites, each with a private waterslide. These suites bring a fun and adventurous touch, allowing guests to dive straight into the crystal-clear lagoon right from their room. For those seeking a more peaceful experience, five new Lagoon Suites with private infinity pools offer unparalleled luxury and breathtaking views over the water.

The resort also presents five new Beach Suites with private pools. Nestled amidst lush tropical foliage, these suites offer a secluded oasis of privacy and luxury. They are perfect for guests desiring a quiet retreat in a stylish setting. Moreover, every villa and suite across the resort has been redesigned with modern interiors, upgraded furnishings, and top-tier amenities while maintaining the cozy charm that Cocoon Maldives is renowned for.

In addition to that, for those looking to stay active, the resort now features a state-of-the-art fitness center. Whether guests are working out with stunning lagoon views or participating in an early-morning yoga session at the new yoga pavilion, Cocoon Maldives prioritizes their well-being. The lagoon has also been improved, offering clearer waters and a thriving marine ecosystem, making it the ideal location for snorkeling and water activities. Additionally, the beach area near Kurum-Bar has expanded, providing more space for relaxation, sandcastle building, or leisurely strolls along the shore.

Festive Fun in the Sun

As the festive season begins, Cocoon Maldives transforms into a tropical wonderland. It embraces the holidays with its “Tropical Vibrance” theme. The island comes alive with vibrant decorations and festive activities for guests of all ages. This year, Santa Claus makes a special appearance, swapping snow for sand to bring holiday cheer to the island. Guests can expect a truly magical atmosphere filled with joy, laughter, and unforgettable moments.

The festivities do not stop there. Cocoon Maldives offers a wide variety of activities, ensuring every moment of the stay is filled with excitement. Guests can explore the island’s stunning lagoon, enjoy the newly expanded beach, or embark on daily excursions to discover the island’s natural wonders. Whether snorkeling in the crystal-clear waters or enjoying a relaxing sunset cruise, there is something for everyone.

Each evening, themed nights bring the island to life with a blend of live music, beachside dining, and cultural performances. These nights capture the essence of the Maldives and offer something for every guest. The resort’s culinary offerings also enhance the experience, with island-inspired dishes that combine tropical flavors with international cuisine. For families, the Kids Village stands out, offering a variety of fun activities for little ones while parents unwind and relax.

Cocoon Maldives provides the perfect setting to create lasting memories this holiday season. With luxurious new features, a vibrant festive atmosphere, and a commitment to excellence, Cocoon Maldives ensures that your time in paradise will be unforgettable.

Furthermore, to complete the tropical getaway, The Cocoon Collection offers three exceptional resorts in the Maldives: Cocoon Maldives, Joy Island Maldives, and You & Me Maldives. Each resort provides a unique experience, ensuring every traveler finds their ideal escape. From family-friendly adventures to romantic getaways, The Cocoon Collection delivers the ultimate in Maldivian luxury.

Ad - immaldives.com
No more posts to show