Cathay Pacific is helping customers travel with confidence by collaborating with AXA General Insurance Hong Kong Limited to provide free COVID-19 coverage to all passengers whenever they fly with the airline.
Customers who fly with Cathay Pacific from 7th December 2020 to 28 February 2021 will be covered for medical expenses related to a COVID-19 diagnosis incurred whilst overseas. The flag carrier of Hong Kong’s free COVID-19 insurance will automatically apply. Hence, all customers have to do is book their flight.
Medical and hospitalization
Cathay Pacific will cover customers’ COVID-19 PCR tests and hospitalisation if it becomes necessary. Furthermore, coverage for medical expenses related to COVID-19 extends to up to US$200,000.
Customers will receive an allowance of US$100 per day per passenger for up to 14 days due to COVID-19; to help them during periods of unforeseen and mandatory quarantine.
Evacuation and repatriation
Cathay Pacific will ensure that affected customers, as well as their travel companions and any children they may be travelling with, get home.
24/7 emergency hotline
Cathay Pacific will assist, no matter the time. So, customers can call AXA’s 24/7 Emergency Assistance hotline on +852 2863 5785. Or send a WhatsApp message to +852 2863 5784.
Customers are covered for a period of 30 days starting from the date of their departure. Or until they return to their home (whichever is earliest).
For more details about Cathay Pacific free COVID-19 insurance click HERE.
Safety is always the airline’s number one priority. To ensure customers take off with peace of mind, Cathay Pacific introduced Cathay Care. Hence travellers will find these enhanced measures across every stage of the journey from check-in to the cabin. The measures include:
- Temperature checks
- Contactless check-in and boarding
- Antimicrobial coating on check-in counters, kiosks and other common areas
- Mandatory wearing of face coverings by passengers and crew throughout the flight
- Enhanced cleaning and sanitisation of all surfaces
- HEPA air filters that remove 99.999% of airborne contaminants
For further information about Cathay Care click HERE.