Suzaini Ghani: Director of Sales & Marketing at Fairmont Maldives Sirru Fen Fushi

Suzaini Ghani, Director of Sales & Marketing at Fairmont Maldives Sirru Fen Fushi recently celebrated her one-year anniversary at the ‘secret water island’. We got an inside look into her role from this interview shared by the resort.

Find out what makes Fairmont Maldives Sirru Fen Fushi an incredible guest experience and what keeps travellers coming back to the resort over and over.

01. What is your favourite part of your role at Fairmont Maldives?

Suzaini Ghani: I enjoy the interaction with people the most, be it with the team, our partners, or our guests. I love talking to people from different corners of the globe, sharing stories, and learning from each other’s experiences.

By engaging, we will realize that we are no different from others and we are all connected and a part of a community. I’m a ‘people person’ and my goal is taking care of our guest and our the team on the island at all times.

02. What do you feel is most important in creating a good customer experience?

Suzaini Ghani: We should not forget that we are also customers in one way or another. We have to empathize with the customers, understand what they need, know their preferences. We have to acknowledge that no customers are the same.

As hoteliers, every experience we offer our guests needs to be completely unique. That is the only way we will stand out from our competition.

03. How do you adapt your approach when dealing with different markets?

Suzaini Ghani: As I said, we have to understand market preferences and culture. It is of utmost importance to know what triggers decision-making, travel patterns, the purpose of travel, and the customer journey.

We have to take all of the available information into account to create a tailored Fairmont Maldives experience. The unique and personalized offer is one part of our success story, but our service delivery is equally important. We are known around the world for our heartfelt service.

04. As somebody in a leadership position, how do you encourage and motivate your team?

Suzaini Ghani: I make conscious decisions to be a model leader to my team. As a leader, it is vital to ‘walk the talk’ and lead by example. We might not be aware that there is someone in the workforce looking up to us and seeing us as the reference point of who they want to become someday.

05. Do you find that personalising your approach has helped you to secure business?

Suzaini Ghani: Definitely! A personalized approach is a key to success that sets you apart from your competitors. It fosters brand loyalty which only translates to a sustainable business model.

06. By the time they leave the island, what is the one thing you want customers to remember about their experience at Fairmont Maldives?

Suzaini Ghani: I want our guests to remember that Fairmont Maldives is where they created special moments and lifelong memories. I want our guests to share their Fairmont Maldives experiences with their friends and loved ones back home.

I want Fairmont Maldives stories to be told from generation to generation, personal experiences that are life-changing and impactful. The experiences at Fairmont Maldives are unparalleled, whether it’s a private snorkelling tour on our house reef, a private dining experience under the stars or a pop-up cinema night at one of our Jungle Tented Villas.

Feature image by Fairmont Maldives Sirru Fen Fushi

In the world of hospitality, small, thoughtful details often shape the most memorable experiences: a perfectly turned bed, the scent of fresh linen, and a sense of warmth that makes a place feel like home. These details don’t appear by accident. Instead, individuals like Amie create them through quiet, consistent care.At Banyan Tree Vabbinfaru, Amie does more than fulfill her role. She brings heart to it. Many on the island call her “the Mother, the Auntie, the Big Sister,” titles that reflect the nurturing presence and calm leadership she offers every day.

Amie began her journey with Vabbinfaru before the resort even opened. She arrived on the island in 1993, when it was still Vabbinfaru Paradise Island. A year later, she joined the resort as a Gallery Sales Assistant. She started her first job with a team that already felt like family. Her husband, who worked in engineering at the time, became part of that shared path and the life they built together.

A Mother’s Choice and a Pause in Her Career

When she became a mother, Amie entered a new chapter. She chose to leave her job and focus on raising their son. “It was the most beautiful and the most challenging time of my life,” she says. They lived together on the island during the first two years. As her son grew, she decided to move home, giving him more space and support. Her husband stayed on the island to continue his role. Although distance separated them, they remained a strong, united family.

Returning to Her Island Home

As her son grew older, Amie returned to the resort. The team welcomed her back as if she had never left. She resumed her work in a place that shaped her life, a place where she grew up, raised her child, and found belonging.

Now, as a Housekeeping Supervisor, Amie ensures every room is clean, comfortable, and prepared with care. “It’s about creating a space where guests feel cared for,” she says. She believes that even the smallest touches can make a big difference.

A Legacy of Care and Quiet Leadership

Amie beams with pride when she talks about her son, who now works in hospitality. “He’s grown into a kind, respectful man who understands what it means to care for others,” she says. “That’s everything a mother could hope for.”

Despite living apart from her family, Amie stays connected through video calls and messages every few days. They meet in Malé whenever possible. “Even a short visit brings so much joy,” she says. “That’s the beauty of family: it doesn’t matter how far, the bond stays strong.”

Amie’s steady, positive spirit continues to inspire those around her. She stays grounded by thinking of her family and reflecting on how far they’ve come. “I’ve faced challenges, but I always remind myself what we’ve built together,” she says.

She shares a heartfelt message with other mothers working in hospitality: “Being a mother in a resort is not easy. You miss moments with your family. But this job helps us support them and build a better future. If you work with heart, one day your efforts will be seen. Don’t give up. Your work matters more than you think.”

Every detail at Banyan Tree Vabbinfaru carries the touch of people like Amie. While she may work behind the scenes, she leaves an unmistakable mark, one built on strength, care, and unwavering dedication.

Suzaini Ghani: Director of Sales & Marketing at Fairmont Maldives Sirru Fen Fushi

01. What is your favourite part of your role at Fairmont Maldives?

02. What do you feel is most important in creating a good customer experience?

03. How do you adapt your approach when dealing with different markets?

04. As somebody in a leadership position, how do you encourage and motivate your team?

05. Do you find that personalising your approach has helped you to secure business?

06. By the time they leave the island, what is the one thing you want customers to remember about their experience at Fairmont Maldives?

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