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Suzaini Ghani: Director of Sales & Marketing at Fairmont Maldives Sirru Fen Fushi

Suzaini Ghani
Interview with Suzaini Ghani, the Director of Sales & Marketing at the ‘secret water island’ Fairmont Maldives Sirru Fen Fushi.

Suzaini Ghani, Director of Sales & Marketing at Fairmont Maldives Sirru Fen Fushi recently celebrated her one-year anniversary at the ‘secret water island’. We got an inside look into her role from this interview shared by the resort.

Find out what makes Fairmont Maldives Sirru Fen Fushi an incredible guest experience and what keeps travellers coming back to the resort over and over.

01. What is your favourite part of your role at Fairmont Maldives?

Suzaini Ghani: I enjoy the interaction with people the most, be it with the team, our partners, or our guests. I love talking to people from different corners of the globe, sharing stories, and learning from each other’s experiences.

By engaging, we will realize that we are no different from others and we are all connected and a part of a community. I’m a ‘people person’ and my goal is taking care of our guest and our the team on the island at all times.

02. What do you feel is most important in creating a good customer experience?

Suzaini Ghani: We should not forget that we are also customers in one way or another. We have to empathize with the customers, understand what they need, know their preferences. We have to acknowledge that no customers are the same.

As hoteliers, every experience we offer our guests needs to be completely unique. That is the only way we will stand out from our competition.

03. How do you adapt your approach when dealing with different markets?

Suzaini Ghani: As I said, we have to understand market preferences and culture. It is of utmost importance to know what triggers decision-making, travel patterns, the purpose of travel, and the customer journey.

We have to take all of the available information into account to create a tailored Fairmont Maldives experience. The unique and personalized offer is one part of our success story, but our service delivery is equally important. We are known around the world for our heartfelt service.

04. As somebody in a leadership position, how do you encourage and motivate your team?

Suzaini Ghani: I make conscious decisions to be a model leader to my team. As a leader, it is vital to ‘walk the talk’ and lead by example. We might not be aware that there is someone in the workforce looking up to us and seeing us as the reference point of who they want to become someday.

05. Do you find that personalising your approach has helped you to secure business?

Suzaini Ghani: Definitely! A personalized approach is a key to success that sets you apart from your competitors. It fosters brand loyalty which only translates to a sustainable business model.

06. By the time they leave the island, what is the one thing you want customers to remember about their experience at Fairmont Maldives?

Suzaini Ghani: I want our guests to remember that Fairmont Maldives is where they created special moments and lifelong memories. I want our guests to share their Fairmont Maldives experiences with their friends and loved ones back home.

I want Fairmont Maldives stories to be told from generation to generation, personal experiences that are life-changing and impactful. The experiences at Fairmont Maldives are unparalleled, whether it’s a private snorkelling tour on our house reef, a private dining experience under the stars or a pop-up cinema night at one of our Jungle Tented Villas.

Feature image by Fairmont Maldives Sirru Fen Fushi

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February’s Finest: 05 Key Appointments in the Maldives Resorts

The month of February has seen various key-promotions and appointments in different resorts of The Maldives.

Resorts in the Maldives are constantly working towards providing travellers with better experiences and services. One of the key factors that contribute to these personalised experiences is the effort put in by employees. In addition to anticipating the needs, preferences, and interests, the amazing teams at resorts tailor services perfectly customised for each traveller. To provide this stellar experience, resorts are constantly on the lookout for the best of the best. The month of February has seen some amazing appointments and promotions. Here are the top appointments made in February, as some key personnel joined top-notch resorts!

Rifaath Saeed Returns to Dusit Thani Maldives as DOSM

One of the most major appointments, or shall we say re-appointments of this month was the return of Rifaath Saeed to Dusit Thani Maldives. Rifaath was part of the pre-opening team at the resort back in 2011, taking on the role of Director of Sales and Marketing (DOSM) before she departed from the resort. As she returns to the role, Rifaath has gained 15 years of experience in the hospitality industry. Before her return, Rifaath worked as DOSM at Amari Raaya Maldives, Cluster DOSM at OBLU XPERIENCE Ailafushi, Kandima Maldives, Kurumba Maldives, Velassaru Maldives, W Maldives, as well as Sheraton Maldives Full Moon Resort & Spa.

Roberts Ejubs as Group Director of Operations at Crown & Champa Resorts

This February, Crown & Champa Resorts revealed the key appointment of Roberts Ejubs as Group Director of Operations. Hailing from Australia, Roberts has an extensive career, spanning several countries. Prior to the Maldives, Roberts has worked across the US, China, South Korea, Malaysia, Singapore, Australia, and New Zealand. With a specialization in sales, marketing, revenue distribution, and resort operations, Robert has some ambitious goals lined up for the resort.

Zakwan Ahmed as Director of Sales at Kuda Villingili Resort

Kuda Villingili Resort Maldives announced the key appointment of Zakwan Ahmed as Director of Sales this February. Zakwan joins with over 15 years of experience in the industry. Prior to this, Zakwan worked as Assistant Director of Sales at THE OZEN COLLECTION. At Kuda Villingili, Zakwan will work towards developing strategies to achieve the sales target as well as managing relationships with key partners. Additionally, he will also collaborate with various teams to ensure successful sales outcomes for the resort. In this role, Zakwan’s primary focus will be the German-speaking countries, Europe, and the UK market.

Josje Van Engelen as General Manager of Soneva Secret

Soneva’s newest addition to the resort collection, Soneva Secret announced Josje Van Engelen as General Manager. Hailing from the Netherlands, Josje brings to Soneva Secret over 20 years of experience in the hospitality industry. Before this, Josje worked in various countries across the globe including the Netherlands, Belgium, Costa Rica, Australia, and Turks and Caicos. Josje will be leading an incredible team of over 25 nationalities. With this, she brings a new wave of rare, personalised hospitality to the Maldives!

Ali Ashfag as Front Office Manager at Seaside Finolhu

Seaside Finolhu Baa Atoll introduced Ali Ashfag as the new Front Office Manager this February. Ashfag joined the hospitality industry at the young age of 18, working his way up to this new position. His transition to Front Office was made eight years ago. From here on, Ashfag ventured on his journey as a butler, later becoming the Front Office Manager. Ashfag brings over a decade of experience across five internationally recognized brands and two local establishments to his new role. In addition to his priceless contributions to Seaside Finolhu, Ashfag has also made generous contributions towards handpicking and training individuals at the resort.

Interested in all the appointments made this February? Head over to our website, and find out more.

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